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Reviewed 11 June 2015 via mobile

We stayed here for two nights. The hotel itself is very comfortable, spotlessly clean and deserves its four star rating. Staff were polite and friendly. Breakfast was excellent and restaurant menu looked attractive although we did not try it.
My only criticism is that it is not particularly central. It is a good 15 minute uphill walk along a busy main road from Tollcross. I accept the management comment that it is on several bus routes and that Edinburgh buses are very cheap but I think it is a bit misleading to say it is a short walk from the major attractions.
However it is a good hotel and would be happy to use it again. Just think that people should be aware that it is not absolutely central.
We had a room at the front of the hotel. This was nice as it had open views across the park. However the hotel is on a main road and while the rooms are double glazed there was some traffic noise. I'd recommend you ask for a room facing out the back of the hotel, albeit you will forfeit the nice views!

Stayed: June 2015, travelled as a couple
1  Thank mediclondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marklambson, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 15 June 2015

Dear MedicLondonUK

Thank you for your review of BEST WESTERN PLUS Bruntsfield Hotel.

I am sorry to hear that you found us misleading in our location. Whilst I agree that many of the main attractions of Edinburgh, such as the castle as well as Arthurs Seat are a further walk away, the city centre is still only a short stroll away.

The breakfast team will be pleased to hear they had another happy guest, and that the menu attracted you to the restaurant.

Your comments will be circulated to the housekeeping team as well, as they will be proud of your mention.

We do hope to welcome you back again soon.

Kind regards,

Mark Lambson
General Manager

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Reviewed 10 June 2015 via mobile

Lovely hotel but a bit far out from the centre royal mile etc. Would stay closer to centre next time as it's about a twenty five minute walk in and to go back and forth is a little much. Very tiring especially when you've been sight seeing all day and ghost walk on the evening.

Stayed: April 2015, travelled as a couple
1  Thank calwalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marklambson, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 11 June 2015

Dear calwat

Thank you for your recent review of BEST WESTERN PLUS Bruntsfield Hotel.

We are sorry to hear that you won’t be returning to stay with us due to our location. As many of the previous reviewers have noted, we are close to the city centre, but also far enough away.

With a day ticket for a bus at £4.00, and with busses located nearby, guests would be able to use that should they wish.

We do hope that you would reconsider and stay with us again in the future.

Kind regards,

Mark Lambson
General Manager

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Reviewed 8 June 2015 via mobile

I stay here two or three times a year on work-related trips and this hotel is great. Well located, well maintained and always clean and pleasant. The staff are friendly and helpful, and breakfast is good (my scrambled eggs and smoked salmon last week was excellent). My only criticism is the wifi which is slower than a wet weekend. Otherwise always a pleasure to stay here.

Stayed: June 2015, travelled on business
Thank LinaMcLuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russell_Imrie, Managing Director at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 10 June 2015

Dear LinaMcLuna

Thank you for your review following your most recent stay with us. I am grateful for your continued business and we appreciate you being a regular customer. I'm pleased that you found the hotel comfortable again but I am disappointed that you found our WiFi slow during your visit.

We generally have no issues with our WiFi and you will see from previous reviews on TripAdvisor that this is not something which is negatively commented on. Our rating on the HotelWiFi website is also very high. Clearly there was something not right during your visit and we will immediately undertake a check of our system to find out any issue which is preventing a good quality service and correct it.

Thank you for bringing this to my attention.

Best regards,
Russell Imrie
Managing Director

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Reviewed 6 June 2015

Small room but directly across the street from the Meadows which is a very large and beautiful park. Many places to eat and cute shops within easy walking distance. Not extremely close to downtown but very easy public transport and this is a very nice neighborhood.
Room clean and comfortable. Would stay here again.

  • Stayed: May 2015, travelled solo
    • Location
    • Rooms
    • Service
Thank ncholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marklambson, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 8 June 2015

Dear ncholly

Thank you for your review.

We are conveniently located near local bus routes, as well as only being a short 15 minute walk from the centre of town. The Links across from us, is a great escape from the city, as it allows you to walk and forget the hustle and bustle, and just enjoy the tranquility.

We hope to welcome you back to BEST WESTERN PLUS Bruntsfield Hotel in the near future.

Kind regards,

Mark Lambson
General Manager

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Reviewed 5 June 2015 via mobile

Amazing hotel! Great location, excellent staff, and great service! They upgraded our room because it was our honeymoon and even got us in before check in. They helped book our day tours and ordered us taxis. Amazing customer service! The breakfast was delicious and hey have a nice bar downstairs! Excellent hotel!

Stayed: June 2015, travelled as a couple
Thank Katherine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marklambson, General Manager at Best Western Plus Edinburgh City Centre Bruntsfield Hotel, responded to this reviewResponded 8 June 2015

Dear Katherine E

Thank you for taking the time to review BEST WESTERN PLUS Bruntsfield Hotel.

Congratulations once again for your recent marriage. We were only too happy to assist with making your Honeymoon that much more special.

The team were happy to help with all your requests, and truly do enjoy their jobs, which we believe is transferred into exceptional guest service.

We will pass on your comments to the team, and am sure that it will give them a welcome boost.

Now that you have had your honeymoon here, you can begin to plan your 1st Wedding Anniversary as a return guest.

We look forward to welcoming you back.

Kind regards,

Mark Lambson
General Manager

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