We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good...but a little tired in places”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Apex Haymarket Hotel
Ranked #73 of 149 Hotels in Edinburgh
Certificate of Excellence
Inverness, United Kingdom
2 reviews
“Good...but a little tired in places”
Reviewed 27 June 2014

Could not fault any of the staff as they were all very pleasant and helpful. Food was good and the dining area light and airy, although the chairs were very heavy - I struggled to get in/out of my seat so this would definitely pose a problem for any elderly or infirm diners.

Room size and facilities were adequate, however, the bed was very soft and the overflow on the bathroom sink was black with dirt and grime. Nothing that a bit of bleach wouldn't remove though.

All in all, it is a decent enough hotel if you are looking for something close to the train station and within walking distance of Princes Street etc. Would definitely stay there again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZsoltJakri, General Manager at Apex Haymarket Hotel, responded to this review, 6 July 2014
Dear Reviewer,

thank you very much for your very positive feedback. I am delighted you found our team pleasant and helpful they are really an asset here. I could not agree more with your comment on our location, we are an ideal base to explore what Edinburgh has to offer.

I am looking forward to welcoming you back and I recommend that you visit our website prior to your next stay for the best offers.

Yours sincerely,

Z Jakri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,050 reviews from our community

Traveller rating
    376
    452
    146
    56
    20
See reviews for
95
448
69
216
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Lyon, France
Level 6 Contributor
85 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 22 June 2014

Business style hotel without much flair located near Haymarket station. If you are a good walker, you can reach the old part of Edinburgh in ca. 30 minutes, otherwise take a bus or a tram from around the corner.

Positive:
Comfortable and large bed, good bathroom with tub and shower. (Shower gel didn't get replaced and we had to find housekeeping staff to ask for a new bottle.) Everything very clean and well kept. Friendly and helpful staff!

Negative:
Our room had no air conditioning! While I understand that it hardly gets hot enough in Edinburgh to need one, summer had really arrived while we were there and the room was unbearably hot. The window only opened a crack for safety reasons and not much cool night air could come in. Our room faced a very busy road and the loud traffic noise never stopped.

Breakfast service was very patchy and we had to wait a long time to place our order for a hot breakfast. No buffet for warm food, only a very basic and simple one for "Continental Breakfast"! If you're in a hurry, you'd better skip it.

The hotel is alright if you get a good deal, a quiet room and cool nights!

Room Tip: No air conditioning, so if you want to sleep with your window open, ask for a quiet room which doesn...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hirondelle11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZsoltJakri, General Manager at Apex Haymarket Hotel, responded to this review, 6 July 2014
Dear Reviewer,

thank you very much for taking the time to share your feedback.

I am pleased to hear that you were happy with the location and the cleanliness of the hotel. We are just off Haymarket Station, which is an ideal location for both business stays and to explore Edinburgh.

Your visit fell on an exceptionally hot time of the year and as you said, it is never really an issue here, but we offered fans to every guest in the hotel during this period. With regards to our breakfast, we offer a very good value breakfast with a large continental selection and hot items that are cooked to order.

I am delighted you found us a good place to stay and upon your return to Edinburgh in the future please visit our website for the best deals.

Yours sincerely,

Z Jakri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dronfield
Level 5 Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 June 2014

very polite and interested receptionist who informed me of the facilities on offer. She could not have been more helpful.

My room upon walking in was very tight. Just 12 inches of gap between desk chair and bed. Beds very soft. Stains over walls and lamp shades. TV fixed to wall in a wonky position. Looks like the bathroom had been recently refubished, but the shower door did not meet and as such the shower leaked over the bathroom floor. No bath mat to stand on after coming out of the shower. The shower head was not screwed on and when i put the shower on, most just leaked. I manged to undo and put together correctly.

Chair in the room was covered in stains to.

Breakfast was cooked to order and was nice, but very slow to arrive despite there being only 4 or 5 people in the retaurant.

Close to the centre of Edinburgh but perhaps you'd be fooled by the photographs on the web page as it looks pretty nice. My taxi driver said that it was used mostly by Stag and Hen parties, but there was no evidence of this when i stayed. Having said that it would suit that clientelle better.

Overall, due to poor housekeeping, it jaded my impression. Stayed in room 207.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGray1, Manager at Apex Haymarket Hotel, responded to this review, 21 June 2014
Dear John,
Thank you for leaving your comments regarding the reception team. I have passed your comments to them as they are always happy to hear guest feedback.
I am disappointed to hear that your room didn’t live up to your expectations and by the sounds of things my expectations of rooms within the property either. Please be assured that I have already been into the room and steps are in place to deal with the issues raised by you. If you wish to discuss your stay further, please contact me adam.gray@apexhotels.co.uk. Thank you for taking the time to provide the room number and other details as it allowed me to pin point specific issues within the room that were clearly a problem. Please accept my apologies that you were checked into this room as it is clear from inspecting the room following your stay that there were certain aspects of maintenance that had been overlooked.
In terms of our clientele, we attract guests in all markets, business and leisure and occasional stag or hen parties but this is not a regular occurrence, and we certainly are not a property that is aimed at the stag or hen market.
Thank you again for taking the time to leave us feedback.
Warm Regards,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 16 June 2014

I had a one night stay in the Apex and there were two of us in the room. The hotel is quite central and very near Haymarket Station for the mainline railway and the new tram network. The room was clean and tidy, with nice bedding, colour co-ordinated, but the room was quite small. There was not a lot of space for two people to move around and there was limited hanging space in the wardrobe. Tea/coffee making facilities were provided and the room had an iron and ironing board, there was also a hairdryer. Nice bathroom with large shower but limited toiletries. We opted for a cooked breakfast but thought it was poor for £10.00.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGray1, Manager at Apex Haymarket Hotel, responded to this review, 21 June 2014
Dear Guest,
Thank you for taking the time to provide such useful and structured feedback regarding your recent visit to us.
I am disappointed to hear that your breakfast experience didn’t live up to your expectation. We receive compliments on our breakfast food and service regularly so this surprises me. It would be useful if you could provide me with some more information regarding your stay and I can look into this further. If you wish to do so, please contact me adam.gray@apexhotels.co.uk when you get a spare moment.
In our property, we appreciate that some of our rooms are smaller than others and have gone to the extent to sell some of our rooms as small doubles at a reduced rate from other rooms in the property. If you wish to contact me, I can note for any future stays that you request a larger room. As you said yourself, the room was lovely, just a bit small. We can arrange a larger room for you with no problems at all.
I do hope that your experience has not deterred you from staying with Apex Hotels again, and I hope you choose to stay with us again in the near future.
Warm Regards,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dunoon
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 June 2014

Spent 3 nights recently for a conference at the far end of Princes Street. The trams made this an easy commute. This is a return visit for me. It is clean, comfortable and the staff are great. The car park is small but if you can get a space is really useful. Food was good and service very good. Only slight problem was the lift broke down on Friday evening but it was fixed a few hours later!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaureenPatricia45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGray1, Manager at Apex Haymarket Hotel, responded to this review, 21 June 2014
Dear Maureen,
5 out of 5....what can I say? Thank for very much for your kind review of the Apex European Hotel following your recent stay with us.
I am glad that you had an enjoyable stay with us and were able to be your base for your conference during your stay in Edinburgh. What did you think of the trams? We are a fan!
Apologies for any inconvenience with the lift failure – but I am glad you wrote that is was fixed shortly after. We strive to rectify any problems with service or facilities as soon as possible.
I hope you choose to stay with us again in the near future.
Best Regards,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 6 Contributor
106 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 14 June 2014

Spent 2 nights in the hotel. Small, but clean and comfy rooms, good breakfast, wonderful staff. No frills, but fantastic value for money. Walkable into the centre of Edinburgh, close to the train station and short bus journey to the airport. I would definitely return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keen_Bean_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGray1, Manager at Apex Haymarket Hotel, responded to this review, 21 June 2014
Dear Guest,
Thank you for taking the time to leave feedback following your recent stay with us.
I am pleased to read that you had a comfortable stay and thank you for your comments regarding the staff. I have passed your comments onto the team who always welcome any guest feedback.
I am glad to read that you “will definitely return”. I look forward to welcoming you back to the Apex European Hotel in the future.
Warm Regards,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 June 2014

I slept better than I do at home, what more can I say... The room was clean and well laid out, the bed was comfortable with nice soft pillows and the atmosphere was fresh and cool. Would definitely go back.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colm C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AdamGray1, Manager at Apex Haymarket Hotel, responded to this review, 14 June 2014
Dear Colm,
What a great title for a review - thank you very much for this.
I am pleased that you had an enjoyable stay and went to the extent of saying it is better than you sleep at home. That just means you will have to come and visit us more often!
Thank you for taking the time to leave us feedback regarding your recent visit to the Apex European Hotel and I hope I can welcome you back again soon.
Kind Regards,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
West End
The Dunstane Hotel
The Dunstane Hotel
#13 of 149 in Edinburgh
1,334 reviews
West End
Mercure Edinburgh Haymarket
Mercure Edinburgh Haymarket
#69 of 149 in Edinburgh
558 reviews
West End
Haymarket Hub Hotel
Haymarket Hub Hotel
#140 of 149 in Edinburgh
54 reviews
Show Prices
Show Prices
Show Prices
Old Town
Apex City of Edinburgh Hotel
The Salisbury Hotel
#87 of 149 in Edinburgh
825 reviews
Show Prices
Show Prices
Show Prices

Been to Apex Haymarket Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Apex Haymarket Hotel

Property: Apex Haymarket Hotel
Address: 90 Haymarket Terrace, Edinburgh EH12 5LQ, Scotland (Formerly Apex European Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #73 of 149 Hotels in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Apex Haymarket Hotel 3*
Number of rooms: 66
Official Description (provided by the hotel):
Within easy reach of Edinburgh city centre, Murrayfield Rugby Stadium and Edinburgh Airport, Apex Haymarket Hotel, is the perfect base for both business and leisure stays. All rooms are stylish and modern featuring luxurious Elemis toiletries, an LCD TV and complimentary high-speed Wi-Fi. Traditional British and international dishes are on offer at Metro West End Restaurant, the ideal place to catch up with friends or watch the world go by outside. If you’ve got a late finish or early start, 24-hour room service is available to suit your schedule. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com, Priceline, Ebookers, Expedia, LateRooms, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Apex Haymarket Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Apex European Edinburgh
Hotel Apex European
Apex Haymarket Hotel Edinburgh, Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing