A couple of weeks ago I stayed at this hotel and sent complimentary comments about my stay which had been very pleasant. However, I did mention that the pillows in my room were temptingly soft, but too much so for my liking. Two days ago I returned to stay again and the hotel had arranged, spontaneously, for me to have firmer pillows! They had spotted my comment, noted I was returning and put different pillows in the room - all without me asking. That's what I think is real customer service. Thank you Apex European. I had a great sleep.
- Official Description (provided by the hotel):
- Small, friendly hotel situated at the west end of city center; minutes to the main shopping streets and entertainment district. ... more less
- Reservation Options:
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- Also Known As:
- Apex European Edinburgh
- Hotel Apex European
- Apex Haymarket Hotel Edinburgh, Scotland