My review is unusual this time. On February 13th my husband and I arrived in Edinburgh for a romantic Valentines weekend. On arrival that night we were warmly welcomed, shown around, given Breakfast times and of course shown to our room, which was clean, tidy, and though not large had everything we needed. Everything from what we could see on arrival was within walking distance and we were at the heart of beauty and history in the area we had chosen to stay.
The following morning our world changed for ever when we received a phone call to say our beautiful 19 year old son was killed when his car crashed on his way to work. The staff and management stepped in immediately and within moments had hot tea and coffee for us, and began to not only ask what could they do, but research flights home, helping to pack up our belongings and have a taxi waiting outside to get us to the airport as fast as possible. They were so respectful, supportive, helpful and kind- and in truth we were strangers yet they reached out quickly, professionally, supportively and helpfully. So though we did not experience more than a warm welcome, a very comfy bed, a tasty breakfast served by friendly staff, I can say that when we were in the throws of chaos, sadness, devastation,confusion, numbness and shock the staff stepped in as if they knew us for years, helped and showed warmth, support, kindness and understanding in ways that were above and beyond I imagine any training ever given- We thank the hotel, staff and management and if you want a beautiful place to stay, in the heart of historical Edinburgh we recommend Parliament House Hotel- some day we will find the strength to return and thank in person and find the courage to enjoy the sights of Edinburgh
- Official Description (provided by the hotel):
- Georgian town house in city center; guest rooms have been tastefully furnished in keeping with the character of the building. ... more less
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- Also Known As:
- Parliament Hotel Edinburgh
- Parliament House Hotel Edinburgh, Scotland