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“Ever hear of The Innkeeper’s Song, from Les Miserable?”
2 of 5 bubbles Review of The Dunstane Hotel

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The Dunstane Hotel
Ranked #14 of 150 Hotels in Edinburgh
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Ever hear of The Innkeeper’s Song, from Les Miserable?”
2 of 5 bubbles Reviewed 23 September 2012

It’s not impossible to make this work ~ Just open the shower door and you’ll have plenty of room for your elbows should you like to lean over the bathroom sink to wash your face, but you shall not sit on the toilet and close the bathroom door ~ Impossible. Oh, the shower drain is slow, so be prepared to stand in your bath water. Also, if you have things to do in your room during the day, say, sleep… because you’ve traveled 16 hours and haven’t had sleep in a couple of days, dress warmly, the heat shall be turned off all day, so you may awaken freezing. Speaking of sleep, the matress is akin to an Army Barracks, I imagine. A couple more suggestions for those who dare brave this weird little place: bring your own coffee ~ theirs tastes a lot like McDonald’s... bitter beyond repair. And bring a flashlight; you’ll need it to enter the front door of building after dark. Apparently, electricity is not included! Note: I paid $150 per night U.S.

  • Stayed September 2012, travelled solo
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Helpful?
1 Thank MizLeena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotel, Manager at The Dunstane Hotel, responded to this review, 24 September 2012
Hello

I would like to respond to your horrible comments about our hotel. I myself was present and working front of house through out the whole of your stay and so am well aquainted with the situation.

Firstly I would like trip advisor readers to know that we went above and beyond in our efforts to make you comfortable during your stay despite your atrocious behaviour and your sometimes abusive attitude towads the staff. You arrived at the hotel early (9am) and wanted to check in. Housekeeping rushed to get your room ready and you were promptly checked in to which you slammed the door of your room in the face of the owner of the hotel who was trying to tell you when breakfast was served.

When you requested moisturiser we gave you some molton brown moisturiser free of charge (this is only normally complimentary in deluxe rooms) to which you again slammed the door of your room with a loud obnoxious scoff, this time in my face. This was entirely unecessary as I was filling your request prompty.

You requested the heating on throughout the day as you wished to spend your time in your room despite the lovely weather outside. We kept the heating on for you 24 hours during your stay, much to the discomfort of staff and other guests (we had to have some radiators disconnected in some guest rooms to avoid their discomfort.)

Finally, I deny your right to leave any comment about our hotel as you left this morning neglecting to settle your account.

I do hope readers see this review in the unfair light that it has been posted as our staff have on this point proven themselves to have exceptional customer service skills if they could continue to serve you to our high standards despite the obsticles.

Thank you
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Hermosa Beach
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 19 September 2012

I stayed 2 nights at the Dustane House in August.

Very nice common areas, very small room. I booked a single so I was expecting a small room.... and it was. The problem with these small rooms is that there is no place to put your suitcase. The other problem with this room was the bathroom. The squishy floor and smell of mold told the story of previous water damage. Another minor nit was that the mirror was not in front of the sink so you had to move to the right to shave.

The staff was helpful, breakfast OK. I didn't eat in the restaurant which is very well regarded.

The hotel is just outside of downtown about a 25 minute walk. There is a bus stop directly in front of the hotel were you can get on buses going downtown or to the airport.

  • Stayed August 2012, travelled solo
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Helpful?
Thank VisuallyOriented
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillingham, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 September 2012

After a very ordinary experience staying at Banchory, this was excellent - staff very friendly and helpful, food first-class and whole place spotless. Buses into town literally outside hotel every few minutes. Very useful to be able to leave hire car there until next day's afternoon flight.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank 57AMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 13 September 2012

We stay in an average of 8 hotels per month for business. this was not a hotel, except for pricing, where they seek to charge you at every turn for everything, which would be fine, If there was any quality. We paid more than anywhere else on a 3 week tour of Europe, for a closet size room, terrible service, and a below par breakfast. Stay anywhere else.

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank Erin92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityHotel, Manager at The Dunstane Hotel, responded to this review, 14 September 2012
Thank you for taking the time to review our hotel. Unfortunately your review is misleading for customers who are using trip advisor to research their holiday destination. We are indeed a four star, boutique hotel, as graded by the Scottish Tourist board. We are visited and tested every year and have never fallen below this standard. We are most definately not a B&B as we also have a Scottish/Seafood restaurant to add further facilities for our guests.

As you will see from our other reviews nobody would agree on us providing poor service - our customer service is something that we are very proud of and we consider to be of the utmost importance for our guests.

We do charge extra for certain things such as upgrades and drinks and food etc but that is indeed normal across hotels as well as guest houses. If something is not advertised as included then it is of course chargeable.

If you do decide to visit Edinburgh again and wish to find a cheaper deal I would suggest not coming in the middle of the Edinburgh Festival as all prices across the city are higher than usual.

Thank you
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Level Contributor
50 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 13 September 2012

The Dunstane City Hotel is on one of the main streets about a 20 to 30 walk from the Royal Mile. The room was small but adequate. Breakfast was excellent. Too bad the streets were under construction,apparently for the last 5 years.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank 100-50-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 16 October 2012
Hi there

Thank you for taking the time to review the City Hotel. Unfortunately you are correct Edinburgh has problems at the moment with tram related road works, however we are lucky that the road works are not coming down the road by the hotel - small mercies!

I do hope it did not affect your idea of Edinburgh too much and that our staff were helpful with directions.

Kind Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 8 September 2012

Great location and really nice hotel. The staff could not have been nicer or more helpful. We stayed in a premium room which was huge and looked like new. The bed was fantastically comfortable and it had a bigger tv than my living room! Dinner and breakfast both good - dinner particularly so with the steak being as nice as any I've had. Would thoroughly recommend this hotel for DB+B

Room Tip: I was told that my room had recently been refurbished. I don't know what the older rooms are lik...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Primary7DiscoKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HECKMONDWIKE
1 review
5 of 5 bubbles Reviewed 4 September 2012

The hotel is first class,the staff cant do enough for you .Breakfast was excellent ,the hotel should be 5 star .We found everything was first class,we will visit the hotel again next year with friends for along weekend .Its the best hotel we have stayed in ....Regards Paul & Aggie Blenkiron.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PAUL B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dunstane Hotel

Property: The Dunstane Hotel
Address: 4 West Coates & 5 Hampton Terrace | Haymarket, Edinburgh EH12 5JD, Scotland (Formerly Dunstane House Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#11 Luxury Hotel in Edinburgh
#12 Business Hotel in Edinburgh
#17 Romantic Hotel in Edinburgh
#29 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Dunstane Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Dunstane dates all the way back to 1852 to a design of William Playfair, one of Edinburgh's most famous architects. Now a boutique hotel privately-owned and managed by Derek and Shirley Mowat, each of our bedrooms offers a fresh take on country house charm. You can look forward to restful nights in four-poster beds with subtle accents of current style. Or stretch out king-size and enjoy all the period details and in-room features. ... more   less 
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Also Known As:
Dunstane Hotel Edinburgh
Dunstane House Hotel
The Dunstane Hotel Edinburgh, Scotland

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