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“Nice hotel and great service.”
Review of The Dunstane Hotel

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The Dunstane Hotel
Ranked #13 of 147 Hotels in Edinburgh
Certificate of Excellence
Ulceby, United Kingdom
Level Contributor
81 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Nice hotel and great service.”
Reviewed 13 April 2014

This was our second stay at the Dunstane House Hotel and I can say we will definitely be back. On both occasions we have been upgraded to four poster rooms, The first time to a large room (room 2) with the biggest bed I have ever seen and this time to a smaller room (room 1) but still lovely. The standards of cleanliness in this hotel couldn't be any better, the rooms are spotless with the bathrooms always gleaming. The staff are extremely friendly and helpful, and nothing seems to much trouble. The only thing I would suggest is a fridge in the room so that fresh milk can be available with the tea making facilities. This would make the room perfect.

We have always booked with breakfast included in our stay and I would certainly recommend it. A good continental selection is available together with your choice of cooked breakfast. As well as a full Scottish breakfast there is also porridge, scrambled eggs and smoked salmon, boiled eggs and soldiers and others. This is all accompanied with tea or coffee and plenty of toast.

We choice to drive to the hotel on this visit however its location is very close to Haymarket station and about 1 1/2 miles to Princes Street / Royal Mile. We have always chosen to walk from the hotel to all the major sites, however there is a bus stop outside the hotel which has buses to all the tourist spots.

We also ate in the restaurant during our stay (Skerries), however we have reviewed this separately.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Rickandlisa999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 15 April 2014
Hello there

What a wonderful start to the day! Thank you for the lovely comments I am delighed you choose to keep coming back to us. We love to give upgrades where possible - its such a nice surprise for guests!

I do hope to see you again soon - and we will look into fridges but in the meantime just dial reception and we will whizz some milk up to you!

Best Regards

Samantha
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1 review
Reviewed 13 April 2014

I booked this hotel for a birthday weekend for my girlfriend and it was worth every penny. On arrival we were given a free upgrade to a room larger than my front room and gorgeous in every way. We ate in the restaurant both nights and the food was delicious. You have to try the seafood chowder starter. The staff are lovely and on the Saturday night we spent time talking with jamie and Urszula, 2 lovely people. All in all a fabulous stay and if im ever back in Edinburgh theres only 1 hotel I go

  • Stayed April 2014
    • Value
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Helpful?
Thank Chris.stigwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 14 April 2014
Dear Chris

Thank you so much for that lovely review. I am so pleased you go to benefit from one of our upgrades - we do give them where available and we certainly like to reward loyalty and repeat custom especially! So please come and see us again soon.

Jamie and Urszula are so friendly and they love to get to know our guests - I cant wait to tell them they got a special mention online!

Hope to meet you in person soon

Samantha
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Parbold, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 April 2014

Just finished a beautiful breakfast ahead of our day in Edinburgh. Hotel is exceptionally clean and well presented and staff all very helpful.

The hotel is in a great location for the city centre and the bus stop right outside the hotel provides an easy way into the city centre.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank KarenBaker2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 14 April 2014
Dear KarenBarker

Thank you so much for your review - and while you were with us too! I cannot wait to tell the Housekeeper that you were impressed with her high standards! She really is excellent and has such a caring and loyal team - we are so lucky.

If we can be of service again please let me know!


Samantha
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Sheffield, United Kingdom
Level Contributor
3 reviews
Reviewed 5 April 2014

I recently organised a trip for three, for my brothers 40th Birthday Present staying at The Dunstane Hotel. There's always a little pressure when you are the one responsible for the booking, however, as soon as we arrived the pressure was immediately lifted!
Great hotel, great staff, superb food and the Whisky tasting ... perfect!

  • Stayed March 2014, travelled with friends
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Helpful?
Thank Animal23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 8 April 2014
Hi there

Thank you for your lovely comments - the staff will be delighted! I know Jamie enjoyed organising your whisky tasting in Edinburgh - we do like to do bespoke events and stays for our guests. You get the best value for money that way! The Dunstane was the perfect choice for your whisky tasting as you were able to start making your way through our selection of 70 malts in the Stane Bar!

Please let us know if you have any other birthdays coming up we would be delighted to help!

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Lothian, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 4 April 2014

We enjoyed our stay here. The hotel isn't too far from the city centre - You can walk there if you like a nice stroll. Otherwise, taxis and buses are constantly on the go on the main road passing the hotel. There is a car park at the front of the hotel.

Our room was quite trendy and also very clean and comfortable. A good size too.

Unfortunately, you can only have breakfast in the hotel. Having said that, the breakfast was very good indeed with a wide array of tasty choices available. If you want other food you need to go across the main road to the sister hotel. We didn't try the food there but heard good reports from fellow guests.

We liked this well kept hotel and feel it would appeal to most.

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
Thank JudgeJudy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 8 April 2014
Dear Judge_Judy

Thank you for taking time out of your day to leave your review - it is so appreciated!

I'm so pleased your were comfortable and the location was great for you. Next time you stay please feel free to order room service if you would rather stay in the comfort of your room than the Skerries Restaurant. you are correct we do not unfortunately have two restaurants but we are more than happy to offer the full menu as room service during restaurant opening hours.

Hope to see you again soon to start trying the dishes!

Best Wishes
Samantha
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Middletown, Delaware
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 April 2014

We visited Edinburgh last week (a beautiful city) and had booked the Dunstane House for our stay - or so we thought. Their web site has tabs for both Dunstane properties (House and City), and 'clicking' on the Dunstane House tab led us to believe we were booking the main house. Upon our arrival (two parties) we were told we would be staying across the street. This did not sit well with us and we expressed our displeasure. We were told we should have specified in a comments / special request area on the website which location we desired. Well, the website doesn't make that clear. The two locations should be molded into one on the website and it should be made very clear that getting a room in the main house has to be done by 'special request'. The manager at reception was apologetic but could do nothing as the main house was booked full - with just one room open (which was offered to us). It was offered, and later followed up - to move us to the main house on the 2nd night of our stay (thank you). (we received a note in the 2nd room stating it was hoped we enjoyed our 'upgrade' - which was a little humorous as the room was really no nicer than our initial room and the bathroom was actually smaller). It is an attractive property - the bar maid was super nice - and all of the staff were friendly. Room décor was nothing special. Plenty of food available at both locations for breakfast and the service was good / friendly.

Room Tip: If you are 6 ft. or taller - you will possibly hit your head while standing in the bathroom in the r...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank gosheldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 8 April 2014
Hello there

Thank you for taking the time to help other travelers with your experience. You are correct we do have two properties under 'The Dunstane' banner. We have the main building (previously called the House) and the luxury townhouse (previously The City). We have re-branded recently and all rooms are under one banner now and we do encourage all guests to state on booking if you have a preference. It does state this on every on line travel agent and throughout the booking process on our own website. I am in the process of going through this to make sure it is 100% clear after your comments.

With regards to room type, we do have a number of different rooms available from our largest luxury rooms to our smallest classic rooms. If you choose to book the cheapest rate on the classic room then unfortunately we cannot guarantee lots of space and a large bathroom. We did, as you have kindly pointed out, did everything we could to help you and accommodate you where you wanted to be and we also gave you complimentary upgrades on the second night for your inconvenience - I am so sorry these were not appreciated, they were given with the best of intention.

If I may suggest in future that you contact the hotel directly and speak to one of our friendly reservations team who are always more than happy to explain the Hotel to guests and deal with any requests or requirements which are obviously individual to each guest. It is so important to us that our guests receive the best experience they possibly can with us and knowing as much as we can before you arrive does help us with that.

I hope this helps to clarify a little

Many thanks
Samantha
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Belfast, United Kingdom
Level Contributor
3 reviews
Reviewed 30 March 2014

Such a quiet and peaceful hotel! Within walking distance to everywhere or the bus stop is just outside! Staff couldn't be more helpful making your stay very relaxed! Modern furnishing and extremely clean! Breakfast was a bit pricey but overall perfect location, would definitely stay again!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 2 April 2014
Good Morning Smucks!

What a lovely start to the day reading your lovely comments! The staff are such a friendly bunch I cant wait to tell them that it is appreciated! Our luxury townhouse does offer that quiet option for your accommodation in Edinburgh whilst still being near enough to the city centre for your convenience.

Next time you stay contact us directly as our rates that include Scottish Breakfast are a saving on purchasing breakfast on the day which you may find more beneficial for you.

We do hope to see you again soon

Have a great day!
Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dunstane Hotel

Property: The Dunstane Hotel
Address: 4 West Coates & 5 Hampton Terrace | Haymarket, Edinburgh EH12 5JD, Scotland (Formerly Dunstane House Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#10 Luxury Hotel in Edinburgh
#12 Business Hotel in Edinburgh
#17 Romantic Hotel in Edinburgh
#29 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Dunstane Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Dunstane dates all the way back to 1852 to a design of William Playfair, one of Edinburgh's most famous architects. Now a boutique hotel privately-owned and managed by Derek and Shirley Mowat, each of our bedrooms offers a fresh take on country house charm. You can look forward to restful nights in four-poster beds with subtle accents of current style. Or stretch out king-size and enjoy all the period details and in-room features. ... more   less 
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Also Known As:
Dunstane Hotel Edinburgh
Dunstane House Hotel
The Dunstane Hotel Edinburgh, Scotland

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