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“Deceptive Hotel”
Review of The Dunstane Hotel

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The Dunstane Hotel
Ranked #13 of 147 Hotels in Edinburgh
Certificate of Excellence
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Deceptive Hotel”
Reviewed 26 May 2014

We booked this hotel as it was my boyfriend's birthday. Upon arrival, we were showed the room that they say we had booked online, a classic double room. they room they gave us was more the petite double room. It was on the first floor in the "old" hotel, up the stairs and beside the main doorway to that floor. The room itself was tiny, smelly, hot and disappointing having seen the pictures online of a classic double room which looked spacious. Also, you can imagine the noise at night from other guests coming through the main doorway to the floor… The receptionist was understanding and was helpful and took us across the road to the "new" hotel. The room now offered was more like the original room that we had requested. Having travelled all day, we were tired and looked forward to a relaxing shower before dining. Problem number 2! the shower didn't work.. out of order. Back to reception and another room change. this time, same type room down on the lower floor. Problem number 3, you could hear the water rushing throughout the pipes above the ceiling when the shower or toilet was used in the room above. Very noisy. But we gave up on moving. Finally, regarding the rooms, the TV's all seemed to "stick" when changing channel… Switch off the tv and then turn it back on fixed the problem.

Having been delayed changing rooms, we opted to dine in the hotel that evening. Unfortunately, the dining experience was disappointing. The steak baguette was stale, the salad dry, the chips drenched with oil and pretty much inedible. The best we were offered was that the "chef would be informed" and the bill was reduced a little.

So stay away from the hotel food; it's terrible. When booking online the rooms look stunning but nothing like that. Will return definitely to Scotland but not to this hotel, they call it a 4 star barely scratches a 2 star even. To be fair, the staff were pleasant to deal with, accommodating and it was clean also. Bit of a Fawlty Towers experience!!

Room Tip: Choose an upper floor.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank mandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 27 May 2014
Dear Sirs,

I am very disappointed to read your review this morning, as you can see from all the other reviews of our properties and of the Skerries restaurant this is not the widely accepted opinion of us.

It is very difficult, as I am sure you appreciate, to cater for all tastes but we are so lucky with the two properties that we can offer traditional accommodation and a more modern take on the boutique room also in the Townhouse.

The room size is unfortunately outwith our control as our buildings are listed - we cannot simply knock walls down to make large suites throughout. We do however offer deluxe and luxury rooms (both larger than the small double that you booked). We also clearly advertise our room sizes on all online sites so that no matter how you book our guests are not disappointed. If size is important to you then I would suggest not booking a Small Double room.

The broken shower is unfortunate and I apologise for that; things to break for us as with yourselves in your own homes and we were able to move you to another room immediately with a working shower.

The food in Skerries is exceptional, as noted by our reviews on here as well as our daily comments by our guests - I will look into how your meal seemed to go so wrong. Our baguettes are baked daily so there is no way you could have had a stale baguette. I will speak to chef and check all kitchen stock to ensure our standards are kept high, but I would like to reassure all our future guests that our food is cooked fresh and to order and our produce delivered to us daily to ensure only the best for our guests.

Thank you for your kind words about our staff, they are an excellent bunch as repeatedly stated on here. I am sorry you only felt it right to give them 1/5 even though they dealt so professionally with all of your requirements and special needs throughout your stay.

I hope you find a hotel more suited to your tastes for your next visit in Edinburgh; I would suggest a purpose built hotel would ensure a larger more spacious room for you, unfortunately you forfeit the some of the character with that but each to their own. And just to clarify, we are most definitely a four star hotel not a two star.

Regards
Samantha
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English first
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 May 2014

I have been to both the main Hotel, and the City many times now. Easy to get to, parking, easy access to the town; and excellent accommodation, service & food.

Would I go back? Of course! I don' t think twice about it!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 3 June 2014
Hello ScottP

Thanks for taking the time to review us! I am delighted you keep coming back to The Dunstane and we love having you! Look forward to seeing you next time - let us know when you will be back!

Best Wishes

Samantha
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Aberdeenshire
Level Contributor
113 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 21 May 2014

Booked the Dunstane after checking trip advisor, we selected it based on the reviews.

Location is between Haymarket and Murrayfield, so no city centre but there is a good bus service which stops outside the hotel. This leads to one of the issues we experienced. Most rooms face the main road, so expect some road noise but it's not too intrusive.

Staff were very good, hotel was spotless and we had lovely big rooms with four posters. Bathroom looked very recent and was lovely but did not have a shelf for toilet bags.

Food was very good but over the weekend the menu did not change. We were on a dinner b&b package and you can select items which have a surcharge but the menu does not indicate what the surcharge is.

Also it would appear that the dining room and bar area are not big enough to cater for guests if the hotel is full. Maybe we were unlucky but we had to wait for breakfast.

So on balance a good stay but you have to fork out quite a bit for drinks etc, so city centre prices for a boutique hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank gg13533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 22 May 2014
Hello gg13533

Thank you for taking the time to comment on your stay. I am so pleased that you liked your rooms and the hotel in general.

With regards to the menu, I am sorry it did not change while you were here - we do change it weekly so that our guests do have variety, I am terribly sorry this did not fall within your stay though. An oversight on our part that I will ensure does not happen in the future. Chef works so hard to source local and sustainable produce all year round and so much goes in to his menu development I am sure you will not be disappointed next time!

During breakfast, like any service period we have busier and quieter times. Sometimes we struggle to immediately seat a larger group like yours if it is a popular breakfast time but there is always somewhere to relax in the bar with a coffee while we prepare a table for you. I hope you were not waiting too long.

Should you wish to come again please let me know and I will ensure you get the benefit of our repeat guest discounts and room upgrades.

Thank you

Samantha
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Toronto
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 May 2014

This year Scotland is celebrating Coming Home 2014 - and what better place to feel as if you truly are at home! I was welcomed, made a cuppa tea and ensconced in front of the fire place while my room was made up .... I was there very early, before check out time, but they made me their top priority so I could sink into bed and catch up after 24 hours with no sleep. The room was elegantly cozy with windows that actually open, what a treat for North American visitors! The breakfasts (continental and hot Scottish) were amazing and pushed lunches until almost 2:00.

Yes, the dining room, bar, front entrance hall with fresh flowers, gracious lawn, sumptuous bathrooms - everything is exactly what you hoped it would be! But what really makes the difference is the staff who tirelessly make sure you have everything you want or need ... and after your first introduction, they remember your name and hometown!

Ask Jamie about Dean Village. Lucy knows all about the magnificent blue tree! When they say you may not be able to finish the fish and chips, believe it!

Not a criticism, but a suggestion: a shelf in the glass showers would give visitors a place to put their half used bottles of the delectable toiletries supplied by the Dunstane.

Having said that, the visit was perfect and far exceeded anything I could have wished for - a week in Edinburgh to remember forever!

Room Tip: Don't be nervous about staying in the house across the street! The main house is superb but visi...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarlaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 22 May 2014
Hello there

Thank you so much for that review! We do hope Dunstane is a fond memory for you for a long time to come and maybe you will even get back to see us sometime - we would love to welcome you again!!!

Best Regards

Samantha
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Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 May 2014

This is a really beautiful hotel, every bit as lovely as the photos suggest - I'd go so far as to say that this is the nicest hotel I've ever stayed in. The staff were all very helpful - we were warmly greeted by Lucy who showed us 2 available rooms as we were unsure about staying in the 2nd property across the road from the main hotel. In the event, we chose to stay in that 2nd property and it was a spacious and beautifully furnished room. We stayed for 3 nights and because we were late checking in on the first night we decided to eat in the hotel and it was so delicious we ate in on all 3 nights. Breakfast was also fantastic with the tastiest black pudding I've ever eaten. I wouldn't hesitate in recommending this to anyone - terrific location, terrific accommodation, terrific food and terrific staff - what's not to like?

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 20 May 2014
Dear Dave T

What a fantastic review - thank you for your wonderful comments on our hotel. We are so lucky with all our staff and our location - close enough to Edinburgh city centre to walk but just far enough to be peaceful at the end of a hard days shopping or sightseeing!

The Skerries is such a hidden gem I am glad you agreed and ate with us every night - thank you!

I do hope we can welcome you again at The Dunstane.

Best Regards

Samantha
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Winchester
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 May 2014 via mobile

From the first moment of our initial contact with this property to our final check out months later, everything was absolutely perfect. The recently renovated rooms, although unequal in size as you might expect in a boutique hotel, were beautifully decorated, very comfortable, and immaculate. The beds were extremely comfortable.

Service was impeccable. Skerries restaurant served delicious foods for both breakfasts (plated) and dinners. Menu choices were varied and exciting.

The duty manager, Jamie, was the best in his job I have ever encountered. He seemed to clone himself, managing to be so many places at once and to do everything so supremely well.

The only complaint from anyone in our group was an almost universal complaint. The beautiful oversized and deep bathtubs need safety rails for both handicapped and non-handicapped travelers alike.

Otherwise, this place is tops!

Stayed May 2014, travelled with friends
Helpful?
2 Thank JamesKWinc72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 3 June 2014
Hello JamesKWinc 72

Thank you for taking the time to leave your review - it is so good to hear that your group enjoyed their stay as much as we enjoyed having you! We have taken your comments about hand rails on board.

Thanks again,

Samantha
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Portland, Maine
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 18 May 2014

Lots of other reviewers have already told you why they like the Dunstane, so I won't go there, but suffice to say the location is excellent, on several bus lines (stop just out the front steps), the front lawn is a fun place to spend time/have a drink, and staff members are top-notch. Personal attention is the usual, and you will enjoy being treated as a person and not just another credit cardholder. Breakfast is what you'd expect, totally wonderful, and prices are about average for an upscale place in E=burgh.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suomigrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DunstaneManager, Manager at The Dunstane Hotel, responded to this review, 19 May 2014
Dear Suomigrrl

Thanks so much for taking the time to review us! I am delighted your experience was on parr with everyone elses on here! We do really enjoy meeting all of our guests individually and we do hope we get the chance to welcome you again.

Best Regards

Samantha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Dunstane Hotel

Property: The Dunstane Hotel
Address: 4 West Coates & 5 Hampton Terrace | Haymarket, Edinburgh EH12 5JD, Scotland (Formerly Dunstane House Hotel)
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#10 Luxury Hotel in Edinburgh
#12 Business Hotel in Edinburgh
#17 Romantic Hotel in Edinburgh
#29 Family Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Dunstane Hotel 4*
Number of rooms: 38
Official Description (provided by the hotel):
The Dunstane dates all the way back to 1852 to a design of William Playfair, one of Edinburgh's most famous architects. Now a boutique hotel privately-owned and managed by Derek and Shirley Mowat, each of our bedrooms offers a fresh take on country house charm. You can look forward to restful nights in four-poster beds with subtle accents of current style. Or stretch out king-size and enjoy all the period details and in-room features. ... more   less 
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Also Known As:
Dunstane Hotel Edinburgh
Dunstane House Hotel
The Dunstane Hotel Edinburgh, Scotland

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