We booked this hotel as it was my boyfriend's birthday. Upon arrival, we were showed the room that they say we had booked online, a classic double room. they room they gave us was more the petite double room. It was on the first floor in the "old" hotel, up the stairs and beside the main doorway to that floor. The room itself was tiny, smelly, hot and disappointing having seen the pictures online of a classic double room which looked spacious. Also, you can imagine the noise at night from other guests coming through the main doorway to the floor… The receptionist was understanding and was helpful and took us across the road to the "new" hotel. The room now offered was more like the original room that we had requested. Having travelled all day, we were tired and looked forward to a relaxing shower before dining. Problem number 2! the shower didn't work.. out of order. Back to reception and another room change. this time, same type room down on the lower floor. Problem number 3, you could hear the water rushing throughout the pipes above the ceiling when the shower or toilet was used in the room above. Very noisy. But we gave up on moving. Finally, regarding the rooms, the TV's all seemed to "stick" when changing channel… Switch off the tv and then turn it back on fixed the problem.
Having been delayed changing rooms, we opted to dine in the hotel that evening. Unfortunately, the dining experience was disappointing. The steak baguette was stale, the salad dry, the chips drenched with oil and pretty much inedible. The best we were offered was that the "chef would be informed" and the bill was reduced a little.
So stay away from the hotel food; it's terrible. When booking online the rooms look stunning but nothing like that. Will return definitely to Scotland but not to this hotel, they call it a 4 star barely scratches a 2 star even. To be fair, the staff were pleasant to deal with, accommodating and it was clean also. Bit of a Fawlty Towers experience!!
- Official Description (provided by the hotel):
- The Dunstane dates all the way back to 1852 to a design of William Playfair, one of Edinburgh's most famous architects. Now a boutique hotel privately-owned and managed by Derek and Shirley Mowat, each of our bedrooms offers a fresh take on country house charm. You can look forward to restful nights in four-poster beds with subtle accents of current style. Or stretch out king-size and enjoy all the period details and in-room features. ... more less
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- Also Known As:
- Dunstane Hotel Edinburgh
- Dunstane House Hotel
- The Dunstane Hotel Edinburgh, Scotland