First night was a nightmare. Despite double glazing, street noise kept me awake until 3am and as the hotel was at capacity I couldn't change rooms until the next day. Moved to a smaller room the next day with assurances I could get a refund if I remained unhappy. The manager was cooperative and helpful but we didn't get an apology. Had I been able to I would have changed hotels as the noise from other rooms continued to be a problem.
My main complaints include that their website indicated that they had parking available which was deceptive. The street parking was limited to a few spots and 4 hour limits. The recommended car park was quite a distance away and closer one (attached to the Radisson) was £19 per night. Had I known any of this I would not have booked this hotel.
On top of this I thinks that guests should be aware that only a few of the free to air TV channels are available, presumably to encourage you to buy their entertainment package for £10 per night. I resented this.
The free wifi was slow, patchy and at times required continual logins.
The worst Ibis I have stayed in and I won't return. Don't be fooled by the location, it isn't worth it.
- Official Description (provided by the hotel):
- The Ibis Edinburgh Centre Royal Mile hotel is located in the old town,just off the Royal Mile, Princess Street and its numerous restaurants are all within walking distance. 5 min from Waverley railway station and 12 km from the airport, the hotel has 99 rooms, including 6 adapted for disabled guests. It has a bar serving snacks 24/24 and Wifi Internet access for guests on a business trip. Public parking is 10 min on foot from the hotel, with reductions for clients. ... more less
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- Also Known As:
- Ibis Edinburgh Centre Hotel Edinburgh
- Accor Edinburgh Centre
- Ibis Edinburgh Centre Royal Mile Scotland