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Ibis Edinburgh Centre Royal Mile
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Reviews (2,418)
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848
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932 - 937 of 2,418 reviews
Reviewed 24 July 2014

We had been touring for three weeks staying in small and friendly B and B's, so were reluctant to stay in a big chain hotel. The very first thing we noticed was how amazingly well it is located. Right in the heart of the Royal Mile and only a short walk to the train station. Perfect! The second was how friendly the staff was. They stashed our bags, but could have gotten us into our rooms early if we had been willing to wait 20 minutes. The lobby, which had a bar, looked like a great meeting place for some of the larger groups in the hotel. In the end, the room was a little tight, and we felt like the whole hotel had an IKEA feel to it, a little sterile, but it was clean and we had everything we needed. It was noisy at night, but we were right on the Royal Mile and it would have been unrealistic to expect quiet.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank beth b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerIbis, Reception Supervisor at Ibis Edinburgh Centre Royal Mile, responded to this reviewResponded 25 July 2014

Dear guest
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.
I look forward to welcoming you back again very soon.
Kind regards
Vincent Amsoms Reception Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

Visited Edinburgh for the first time to see Tom Jones at the castle. The hotel was brilliant location in walking distance. Close to many shops and attractions. We had a brill time will visit again soon

Room Tip: We had a disabled room but there is a lift anyway
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank bezza1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerIbis, Reception Supervisor at Ibis Edinburgh Centre Royal Mile, responded to this reviewResponded 25 July 2014

Dear guest
Thank you for taking the time to write a review. I am delighted that you enjoyed your visit.
I look forward to seeing you again in the near future.
Kind regards
Vincent Amsoms Reception Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GeneralManagerIbis, Reception Supervisor at Ibis Edinburgh Centre Royal Mile, responded to this reviewResponded 25 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GeneralManagerIbis, Reception Supervisor at Ibis Edinburgh Centre Royal Mile, responded to this reviewResponded 25 July 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 July 2014

We stay as a family for 3 rooms 3 nights. First I was really impress with the female staff that was very helpful but after one night passed we get back to the room on evening it was very poorly cleaned the glasses not cleaned, garbage bag is still at the same place, a towel is missing, coffee&tea set had not been refill, litter is not been kept and overall it was very dirty. We made a complain to the male reception that was reacted rude to us but somehow the cleaning was improved on the next day.

Room Tip: Room that located on front of the hotel is slightly bigger than other rooms.
  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank TToos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerIbis, Reception Supervisor at Ibis Edinburgh Centre Royal Mile, responded to this reviewResponded 25 July 2014

Dear guest
I am sorry that on this occasion that you were disappointed with your stay.
I treat all feedback with the utmost seriousness and I am currently investigating this matter.
Kind regards,
Vincent Amsoms Reception Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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