Bottom Line: There are many other centrally located hotels and rental apartments in Edinburgh, so I do NOT recommend risking Apex City Hotel's billing practices.
PROs: The Apex City Hotel is located between all the top tourist attractions, restaurants, bars, and clubs. We loved the free internet and free computers. The rooms were nicely sized and well kept. The furniture was a little dated and worn. The reception staff were very nice, professional, and accommodating.
CONs: The reservation staff are ruthless. We booked our 2 night stay prior to starting our trip and turned down their offer to book a third night at half price. During our trip, we decided to stop at Edinburgh a night sooner. Apex City Hotel referred us to their offsite reservation staff to the book the extra night. (Weird that they can't do it at the hotel, but ok.) We called and were disappointed that the reservation staff would no longer offer us the third night at half price. Moreover, we found out AFTER we got home that they treated our addition of an extra night as a modification to our reservation and charged us $64!! We never authorized this charge. I learned of it for the first time when reviewing my credit card statement.
After several emails with their reservation staff, they are standing behind their charge. I couldn't believe it! We paid $455.96 for three nights at their hotel (not including the $64 charge)....in the OFF SEASON. I can't imagine what they charge during peak season. And I really can't imagine why they felt entitled to charging us for "modifying" our reservation by adding a night. We didn't get the rescinding of the third night at half off deal....but found the "modification" fee for wanting to stay a third night absolutely ridiculous. I had to contest the charge with VISA.
- Official Description (provided by the hotel):
- Apex City of Edinburgh Hotel is located in the heart of Edinburgh’s Grassmarket, just minutes away from The Royal Mile and famous Edinburgh Castle. All rooms and suites provide plenty of natural light, comfort, and space. You’ll also find complimentary luxurious Elemis toiletries, a 42” LCD TV and vanity area with hair dryer and mirror in your room. Upgrade to a City Plus Room and you’ll also find air-conditioning, bathrobes and your very own Nespresso coffee machine. Downstairs, you can relax in Agua Restaurant and Bar. This modern space is set back from the bustling Grassmarket and offers a wide selection of dishes through its all day dining menu including burgers, steaks and pastas. Afterwards, retreat to the lounge and choose from an extensive wine list or sip on an expertly prepared cocktail with Castle views. ... more less
- Reservation Options:
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- Also Known As:
- Apex City Edinburgh
- Hotel Apex City
- Apex City Of Edinburgh Hotel Scotland