We found everyone we dealt with on our trip to Scotland extremely friendly and a pleasure to know - except for the owner of the International Guest House, Karen. We were unjustly charged a large fee that was NOT written in the hotel policy. The owner, Karen was rude and unnegotiable in the matter. Luckily, we made our reservations through activehotels who also agreed that the fee was unjust and as a result managed to have our money refunded - but only after a lot of upset. I do not know how anyone can expect to do well in a business when they treat their customers as Karen has. There was no kind will here - definitely not what you need when on vacation.
- Reservation Options:
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- Also Known As:
- International Guest House Edinburgh, Scotland