I met a friend here for a day in the spa and dinner, bed and breakfast. The setting is lovely, our room was lovely and spotlessly clean and the spa was welcoming and clean and I had a lovely facial. The food was pretty good, especially the desserts - what a treat!
However, what let this hotel down was very haphazard service. The waitress in the restaurant took our order for prosecco and waited 10 minutes before telling us there was no prosecco. She also took our order for the soup of the day and brought it to us before admitting it wasn't the one on the menu but a totally different one - it would have been nice to have known! [Also Norton stafff - you might want to turn down the Air con in the spa restaurant a tiny bit - in our robes - we were cold!]
At dinner the service was frankly laughable. Too many waiters and waitresses asking us the same questions. We were asked if we wanted to order dessert 6 times by 5 different members of staff in 5 minutes!
However, we have fed back about this directly to management and were impressed by their response. i am sure there will have been a bit of staff training as the gen manager seemed very switched on. No reason not to visit this hotel. Would definitely go again and would recommend.
- Official Description (provided by the hotel):
- Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more less
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- Also Known As:
- Norton House Hotel And Spa Edinburgh
- Norton Hotel Edinburgh
- Norton House Hotel & Spa Edinburgh Scotland