The purpose of my visit was two fold. To enjoy a 4 night relaxed stay but more importantly to propose to my partner. The staff at Norton House could not have been more helpful.
I spoke with the reservations manager and she was very helpful and really made me feel I had chosen the right place(which is her job but she was right). The staff on reception were extremely helpful and totally understand the importance of customer service. They were all eager to know what my partner said and were genuinely pleased for us!!
The spa was a great place to go and relaxed. The staff are extremely friendly and we could not have asked for more again.
One thing that stood out for me was my last minute request for non alcoholic champagne. I spoke to a gentleman who may have been a senior manager to make my request and his answer was "if I don't have it here I will certainly go out and buy it for you sir" This in my opinion is what sets an average hotel apart from the more superior and service orientated.
I am a Senior manager in a Luxury hotel myself so completely understand the importance of service. Norton House have it spot on. Thank you to ALL the staff for a wonderful experience and hopefully see you for our Anniversary celebrations. Rahim
- Official Description (provided by the hotel):
- Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more less
- Reservation Options:
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- Also Known As:
- Norton House Hotel And Spa Edinburgh
- Norton Hotel Edinburgh
- Norton House Hotel & Spa Edinburgh Scotland