I stayed there with my wife on Valentine's Day and the hotel really disappointed both of us. The location is fine, and the hotel looks impressive, but the service is far below what it should be.
The bathroom has a dirty toilet bowl and a shower with mouldy walls and seals. There were no seals on the toiletries (although there should be). The bedspread has a large 12" visible stain on it. When we complained, the hotel said they had no replacement. Most surfaces were dusty. Although the room has a large TV, the bed was well past its best and the pillows were hard and lumpy. Food in the restaurant was correctly cooked, but the quality of ingredients was poor. Service in the restaurant was unattentive and unprofessional. Breakfast was OK, but I expected more than one rasher of bacon and one small sausage! Tables were left uncleared for all the time we were dining.
Overall, the hotel was a massive disappointment for a special occasion. The hotel desperately needs stronger management and a focus on higher standards and an attention to detail. There are better hotels in Edinburgh. Avoid.
- Official Description (provided by the hotel):
- Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more less
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- Also Known As:
- Norton House Hotel And Spa Edinburgh
- Norton Hotel Edinburgh
- Norton House Hotel & Spa Edinburgh Scotland