This hotel advertised itself as a quiet luxury hotel set away from the noise and bustle of the city, and convenient to the airport. This was just what we needed - we had travelled quite a distance to get there, and would be flying for most of the next day, so we really needed a good night's sleep.
We went to bed early, but were woken by a persistent thumping sound (interrupted occasionally by voices) that just would not stop. I tried, unsuccessfully, to sleep with a pillow over my head. Eventually, at around midnight, I dressed, and on my way to the front desk passed a hall where a party was in full swing, with noise at inexcusable volume (and it wasn't as if we were next-door to the hall!). The night manager promised to resolve the matter immediately; despite such promise, the noise continued unabated until at least 1 a.m. (or maybe I just fell asleep, exhausted, around then). Not surprisingly, we arose the next morning with thumping headaches.
I told the manager that I would be filing a negative feedback review. He offered me a refund of half the amount we paid for our 'accomodation' if I would refrain from providing a negative report. Although it would be nice to have some money returned to partially compensate for our nightmare, my integrity would not allow me to be 'bought off'' - I owed it to other travellers looking for a quiet place to sleep to warn them.
All that being said, the (early evening) front desk staff and (early evening) manager, and the restaurant staff, were fabulous. Unfortunately, they are not the people who make decisions about the noise level.
This hotel must decide its identity - is its objective to provide what travellers need (quiet, clean accomodation and good meals), or to act as a reception hall with accomodation for those who attend such receptions/parties and will sleep at the end of the reception? If one objective iconflicts with the other, the true objective can be seen in how the hotel managers respond.
- Official Description (provided by the hotel):
- Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more less
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- Also Known As:
- Norton House Hotel And Spa Edinburgh
- Norton Hotel Edinburgh
- Norton House Hotel & Spa Edinburgh Scotland