We stayed here for my birthday and received a free upgrade to a lovely, spacious room which we liked. Wonderful treatment at the Spa and great service there. The place that lets this hotel down is its dining room staff. We didn't really receive any service and had to try and catch the waiting staff's eye - we ended up getting the wrong food, no conversation from the staff at all, in the end after waiting half an hour for our coffee and petit fours, we just left - very disappointing. The same thing happened at breakfast - we were in the dining room by 9.15am and were the only ones there - the same thing happened - no service - after waiting for ages, we eventually had our order taken. Nobody offered us more tea, toast, cleared our plates - NOTHING - Upon check-out, I explained to the receptionist about the disappointing service but all she replied was "Did you fill out a guest survey" ? I was surprised and wanted to reassure her that I wasn't looking for money back, only to give her an honest report of how the hotel had been for us. If Norton House was my Hotel, I would certainly welcome feedback good and bad alike and respond accordingly.
- Official Description (provided by the hotel):
- Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more less
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- Also Known As:
- Norton House Hotel And Spa Edinburgh
- Norton Hotel Edinburgh
- Norton House Hotel & Spa Edinburgh Scotland