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Best Western Edinburgh South Braid Hills Hotel
Ranked #55 of 148 Hotels in Edinburgh
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Brilliant”
Reviewed 29 July 2014

My wife and I took our 3 year old for a holiday, and opted for a Signature room which was really comfortable and well decorated. All of the staff were friendly and efficient, and attentive to our needs. The views are magnificent from the new decking , which allowed us to enjoy breakfast, and some early evenings looking on to the city.
I would have liked to have had guaranteed parking, although there seem always to be spaces on the doorstep
Will definitely stay again, and would recommend this hotel to anyone.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Russell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 9 August 2014
Thank you very much for taking the time to post your review.

I am pleased that you enjoyed your stay with us and glad to hear that the weather allowed you to take advantage of our new decking area.

Our parking is on a first come first served basis, however, the surrounding residential streets have ample unrestricted parking in the event that our car park is full.

I am thrilled that you would recommend our hotel and look forward to welcoming you back to the Best Western Braid Hills Hotel in the future.

Please do not hesitate to contact us directly next time you are planning a trip and one of our team will be happy to assist.

Kind Regards,

Heather Unwin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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986 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
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English first
Lochgilphead, United Kingdom
Level Contributor
3 reviews
Reviewed 24 July 2014

Our first impressions of the hotel was Lovely building on the hill. Staff where very friendly and happy to help. Although early for check in that wasn't a problem, our room was ready, very spacious,lovely with super view. We arrived at lunchtime the food by first class and again the staff were friendly and attentive. Great nights sleep nice and quiet hotel except for the heat (not often we can complain about that in Scotland). Breakfast was good but could have been better, but over all we had a fabulous time and would not hesitate to come back.

  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 9 August 2014
Many thanks for taking the time to post your review regarding your recent stay with us.

I am thrilled to read that you enjoyed all aspects of your stay and found our staff to be friendly and happy to help.

It is also great to hear that you would come back, please do not hesitate to contact us directly next time you are planning a trip to Edinburgh and one of our team will be more than happy to assist with your booking. We look forward to welcoming you back to the Best Western Braid Hills Hotel in the future.

Kind Regards,

Heather Unwin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Always a pleasure to stay at the Braid Hills: warm welcome, big rooms and an excellent breakfast. Parking is available around the hotel, on the road nearby if not on site, and there's a good bus connection to the city centre. It was unusually warm when we were there last so a fridge in the room would have been handy, but that's only a minor grumble.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Kay D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 24 July 2014
Many thanks for taking the time to post your review regarding your recent stay with us.

I am thrilled to see that you find it to be a pleasure to stay with us and I will be sure to pass on your comments to our team.

We look forward to welcoming you back to the Best Western Braid Hills Hotel in the near future.

Kind Regards,

Heather Unwin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grantown on Spey
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 July 2014

We booked direct with the hotel rather than through booking.com or similar - definitely worth doing this as we got the same price but a free upgrade. We were upgraded to a recently refurbished enormous room with a kingsize four poster bed.

The room was spotless, just a slight niggle in that there was only one set of towels but this was just an oversight and we were quickly given more. Bathroom large with plenty of room to put things and really nice toiletries.

Views over the city were fabulous, yes there is work going on at the front of the hotel to the decking area but workmen are gone by 6pm and we definitely didnt hear them in the morning at any ungodly hour.

Bar hideously expensive so our tip is to go to the bar next door, if the sun is out you can sit out on the decking and watch the world go by too.

The only real let down was breakfast. Shambolic is the only way to describe, chairs so heavy you can't move them into place easily, far too cramped together so that I had to ask another diner if he could move his chair in, he had to stand up in order to manoeuvre this monstrous piece of furniture. Breakfast offer was ok, and that's just it, it was ok. Staff are inexperienced, young and really not that bothered. Is it because the worst shift is breakfast that no one wants it so they give it to the youngest most inexperienced staff? But at one point we had a young lad directing people to their table, whilst gesticulating over ours so much so we had to stop our conversation because our eye contact was lost in this arm waving over the table. The set up of the tables is all wrong, our table was in the way of people trying to get down to the buffet and staff trying to get to the kitchen. People were left waiting for food on more than one occassion, everyone waiting for eggs, so the staff bring out a big batch of fresh fried eggs, people waiting for hash browns and staff bring huge tray of bacon. Rather than bring out fresh juice staff take half empty jugs away to the kitchen leaving one jug of water in the middle. Could be so much better if there was someone in charge who could direct these young staff.

Checkin on the other hand was a joy, helpful, friendly, polite, quick, efficient. Cant say any more really.

Only other niggle was the parking. We had been out for the evening and by the time we got back there was no parking available at all so we had to park on the road. Perhaps if you have several bikes in like you did this night again you could suggest to them that they park sideways on and have several bikes in one space rather than the single bikes in over 5 spaces.

Will we stay again? Definitely, although we will make sure and book directly and will call to check we are in a refurbished room as we understand some of the older rooms leave a bit to be desired.

Room Tip: Ask for a refurbished room
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Katie-Fenton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 19 July 2014
Many thanks for taking the time to post your review.

I am thrilled to hear that you were pleased with your room and the service provided by our reception staff and it is great to hear that you would definitely stay with us again.

I am disappointed to read your comments with regards to breakfast. I apologise for the issues that you experienced. All our breakfast staff receive full training and we expect them to provide the same level of service as we do any other team member. As I am sure you can appreciate breakfast is a key operation for the hotel that needs to run smoothly. You can be assured that the points raised will be passed onto our Food and Beverage Manager in order to be reviewed and remedied. Should you wish to contact me directly regarding any of the above please email me on heather.unwin@braidhillshotel.co.uk.

I look forward to the opportunity to welcome you back to the Best Western Braid Hills Hotel next time you are visiting Edinburgh. Please do not hesitate to contact me directly on the email address if I can be of any assistance.

Kind Regards,

Heather Unwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halesowen, United Kingdom
Level Contributor
411 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 16 July 2014

First trip to stay in Edinburgh. Hotel was well placed a couple of miles out of teh city right on a bus route so made getting about very easy. Staff were brilliant and very helpful and were always willing to try to put any problems right. Room at front of building overlooked a park and gave other nice views. Room was quite large and comfortable and bathroom clean but place could do with a bit of modernising. Car park not that large but there was some on street parking if full. No lift in hotel but the stairs were not a major obstacle. Some nice sitting areas in a reasonably priced bar and the restaurant overlooked the park too. Food was decent enough but not top quality. Breakfast was buffet with hot food served on cold plates and some of the hot items were going too cool but after mentioning this attempts were being made to improve the situation. Not top class but clean, friendly and good base for sightseeing.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Baggie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 19 July 2014
Thank you for taking the time to post your review.

It is great to hear that you were impressed with our staff and I will be sure to pass on your comments to them.

We are in the process of updating all of our guest bedrooms but as I am sure you can appreciate this is an on going project.

I am sorry to hear that you experienced some problems with breakfast, please be assured that this will be passed on to our Food and Beverage Manager for review.

I hope you have the opportunity to visit Edinburgh again and hope that you will return to the Best Western Braid Hills Hotel if you do.

Kind Regards,

Heather Unwin.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, UK
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2014

Myself and my partner have stayed at this hotel twice in two years, we love it!

Yes, it has dated furniture, and so the floorboards might creek in the bathroom - but that's what adds to the character of this hotel. Instead of the pristine, shiny, modern hotels, we stick with this hidden gem each time we come to Edinburgh.

The bedrooms are spacious, with comfy beds and blackout curtains to ensure a great night sleep.

Our last stay was for Valentines this year, where red roses and chocolate coated strawberries awaited our arrival in the room. They happily recommended places to eat, drink and gave us taxi numbers to ensure a smooth and romantic evening!

Once we were back and peckish, kitchen staff were happy to provide us with midnight snacks, as we didn't fancy anything on the provided menu!

Staff are very welcoming and accommodating, a true hidden treasure in Edinburgh!

  • Stayed February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ATur04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braidhills, Manager at Best Western Edinburgh South Braid Hills Hotel, responded to this review, 19 July 2014
Many thanks for your review regarding your stays with us.

It is great to hear that you enjoyed your stay with us and appreciate the character of the hotel. We pride ourselves on providing excellent customer service so I am pleased our staff were accommodating and ensured that you had an enjoyable stay.

We look forward to welcoming you back next time you are planning a trip to Edinburgh. Please do not hesitate to contact us directly and one of our team will be more than happy to help.

Kind Regards,

Heather Unwin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Edinburgh South Braid Hills Hotel

Property: Best Western Edinburgh South Braid Hills Hotel
Address: 134 Braid Road, Edinburgh EH10 6JD, Scotland (Formerly BEST WESTERN Braid Hills Hotel)
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #55 of 148 Hotels in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Edinburgh South Braid Hills Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Best Western Edinburgh Braid Hills Hotel is magnificently situated in its own grounds, with panoramic views right across the City of Edinburgh, to the Pentlands, the Firth of Forth and the Fife hills beyond. Great contemporary Scottish cuisine served in 1886 Restaurant and genuine, friendly service from the all staff is complemented by ample free parking, free wifi and convenient access to a frequent bus service into the city centre. Come and experience a hotel stay with a real Scottish feel! ... more   less 
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Also Known As:
Best Western Edinburgh South Braid Hills Hotel Scotland
Edinburgh Best Western

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