We stayed here for 5 nights from 30th September for our honeymoon, perhaps our expectations of a 5* hotel were set too high but we were left very much disappointed. Although the room was nice, small but cosy, it could have been made better if the window was bigger as to see out of the window I had to stand on toes to see out.
The bathroom was quite nice and the shower was lovely!
The food in the hotel was lovely and my husband says the burger is the best!
The concierge team were all very friendly and helpful.
The spa was lovely but unfortunately no treatments were available due to staff training all week (it would make more sense to do half of the staff one week and half another week so that services could continue rather than offer no treatments/services at all. But never mind!)
The location was very handy being next to the station and in centre of Edinburgh we could walk to most places except the zoo but that is only a short taxi away.
What really let the hotel down was the service we received. We had pre paid for our week stay and also paid for rose petals and sparkling wine as it was our honeymoon. On arrival they charged us again for the room, we had to go back to reception and inform them we had already paid and had to sort that out. Then come evening after 'turn down' we had the rose petals which were lovely but no sparkling wine - we had already questioned where it was on check in but they said this happens when they do the 'turn down' service. We then felt annoyed and did not want to have to complain again on the first day as you can imagine we wanted to enjoy our first night of honeymoon without hassle. We had to ask about the wine twice the following day before eventually they sent it to the room.
Another annoying point is that we had to ask twice for the monopoly pieces to be sent to the room to use the monopoly board supplied in the room.
Also the room service trays were often left out on the landing always outside our door which was quite an eye sore having to look at other peoples old breakfast plates whilst going to our own room.
For a 5* hotel we would expect better. And in fact we have received far better service from much less extravagant hotels. And therefore we were very much disappointed.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh