We are a family of 4 - kids aged 7 and 9. We were staying over half term, for 4 nights,from 28th October - 1 November. There were positives and negatives, but overall the hotel fell short of expectations. However, with a few tweaks ( all mainly staff related) it has immense potential.
Positives for a family stay:
Room - publisher suite - large spacious room ideal for family of 4. Kids had large pull out beds. Plenty of large soft towels ( possibly the most generous supply we've ever had), good entertainment system ( we brought DVDs for evening movies), comfy beds and excellent shower. Even with 2 extra beds, room had sofa, armchair and dining table for 4. Robes and towels. Umbrella for wet nights. Unpretentious and unfussy ( and not much for children to break!). Evening turndown service with fresh water.
Location - excellent - couldn't be surpassed - right in centre of town - 5 minutes to buses and tours on Princess Street, 15 minutes walk with kids to the Castle, about 20 minutes to Dynamic Earth.
Concierge: Fabulous recommendations for food - Whiski / Angels with Bagpipes and advice on transport.
Reception staff: efficient and friendly. I noticed some errors with our billing which were rectified immediately. We asked for a check out at 12pm which was no problem.
Breakfast ( see negatives also ): Kids loved the cooked breakfast selection and the pancakes and waffles. The scrambled eggs were always moist - not easy on a buffet breakfast.
Management acknowledged the fire alarm going off in a pleasant and helpful manner.
Negatives for a family stay:
Staff: the restaurant staff generally treated diners like an irritation. At breakfast, there was often no one there to meet you, so you stood, and stood, and stood. When eventually you were acknowledged you generally got pointed to a table, not taken to a table.The managers were particularly unfriendly - especially the older gentleman with the moustache who never broke into a smile, and the blonde lady who treated some diners with such disrespect I would have walked out. For example, a family of 5 ( German I think) with mum, dad and 3 teenagers arrived down for breakfast. They asked for a table for 5. She told them they couldn't have it. They asked to have 2 tables pushed together. To which she replied " Other customers might want those tables". All of this within 2 feet of our table. Shocking customer service.
Smell: there is a bad smell in the lift and lower floors - definitely sewage. Would it alone stop me from coming back - no - but surely after all the mentions on tripadvisor someone should be looking into this.
Swimming times: When choosing an hotel for a family say we always look for somewhere with a pool for a swim before or after our activities. What we were unaware of was that kids swimming hours are 9-11.30am and 3-5pm. This makes it impossible to have a swim before breakfast or after a day out. Even chain hotels have more child friendly hours than this. I do appreciate that kids shouldn't be allowed until 10 pm but an earlier start ( how many kids sleep until 9?) and a slightly later afternoon time would certainly make it more attractive to families.
Housekeeping: Room not cleaned by 3.00pm - we'd been out since 8.45am ( without using the pool!!). When I phoned to check when it would be done I was told rather abruptly that they worked until 4.30pm. Customer service? When we checked in there was a tray in our corridor which was there for 24 hours. The following the day all the glasses from our room sat in the corridor for 24 hours.
Restaurants : Average. We had much nicer meals at the concierge's recommendation. The evening menu never changed once during our 5 day stay - no specials. LImited wine menu with the Sauvignon Blanc sold out and no-one available to recommend an alternative.
Bar - As above, had run out of basic drinks, including Baileys. Reason - a big party at the weekend (??!)
In summary, the hotel didn't ruin or enhance our trip. it was average. Such a waste.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. Concierge service is available at The Scotsman Hotel to help you make the most of the city during your stay, simply let our knowledgeable team know if we can assist in any way and take the hassle out of planning your time in Edinburgh. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Odigeo, Priceline, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your The Scotsman Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh