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“Spa Breaks bargin!!”
5 of 5 bubbles Review of The Scotsman Hotel

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The Scotsman Hotel
Ranked #89 of 150 Hotels in Edinburgh
Ripponden, United Kingdom
Level Contributor
51 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Spa Breaks bargin!!”
5 of 5 bubbles Reviewed 17 November 2013

I stayed with friends at the Scotsman as part of Spa Breaks pamper weekend which included a treatment, use of spa and dinner bed and breakfast. It was only £150 per person!!! amazing value. We had access to the full menu and therefore could indulge in the mouth watering 10oz sirloin steak at £28 as well as starters, sides and coffees on top. Breakfast also included and really tasty. The hotel staff couldn't do enough to help make our stay a special one. They engaged in conversation about our trip, helped us with our evening meal booking (restaurant was fully booked so we were squeezed in at a later time but given an complimentary cocktail for the inconvenience. Rooms were lovely and spacious. No noise from street. Only niggle was the lift takes ages to arrive but that's hardly anything to moan about. Spa is lovely. Pool is a tad cold but the Jacuzzi more that makes up for that. Excellent value and quality. Thanks Scotsman and spabreaks!!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MrsOCLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.

We are very proud of the fact that each and every one of our staff knows the importance of making our guests feel special and I am pleased to see that you experienced the team’s professionalism and friendliness.

Thank you once again and I hope you will return to stay with us once again.

Kind regards
Laura cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,223 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (431)
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English first
wales, uk
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

This is a 5* Hotel, the genuinely friendly staff help make this Hotel one of the most pleasurable places to stay in Edinburgh. What a fantastic city!
The rooms are comfortable, spotless and calm, quiet and peaceful. Staff are so attentive from the brilliant reception girls to the concierge, who are always present when you need them.
The bathrooms are excellent and the attention to detail does not go un-noticed. Beds turned down at night and water placed beside the beds.
Well done to the all the staff - they help make your stay so relaxing.
The one comment I would make , however, is that although the Hotel certainly deserves the acclaim of 5 huge stars - the restaurant does not! If you are going to serve fish and chips please provide vinegar! This is after all the UK! The staff here, did not impress me and I felt uncomfortable from the moment I walked in, maybe I was not dressed appropriately, but that does not mean I should not be there.
To end on a high note - there are wonderful sites in Edinburgh and I would not hesitate to stay at the Scotsman again, it is brilliantly placed for all the attractions, immediately on the Royal Mile.
Excellent and well done again to all the staff of the Hotel - you can be very proud.

Room Tip: All rooms are excellent and you will be comfortable wherever you are placed
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank steve j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration Manager at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more.
We like to pride ourselves on our professionalism, relaxing atmosphere and service throughout the hotel; I am pleased to see that you experienced all of these and enjoyed your stay.
With regards to your comments about the Brasserie I am very sorry you were made to feel this way, we do not have a dress code in the brasserie at dinner as we would like our guests to feel as comfortable as possible and im so sorry to hear that you felt the opposite.
Once again thank you so much for your kind comments regarding The Scotsman Team, I will make sure these are passed on. We look forward to welcoming you back.
Kind regards
Laura cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 November 2013

We stayed in the Scotsman Sun 10th of November as a belated birthday celebration. My partner rang during the week and we were upgraded to a beautiful elegant suite with incredible views and attention to detail. My partner subsequently proposed later that evening in the suite and we shall be returning to this hotel time and time again as the service was outstanding. From the outset the entire customer experience was faultless. Having been a purser for british airways for many years I am used to staying in upscale hotels, What stood out about the Scotsman was the staff - I have rarely met with such a fanastic bunch of people. They were utterly utterly charming! The names I recall were Ross, Duncan who took our luggage? and the barman who created a unique twist on my favourite cocktail the Caipirinha. Beautiful spa and dining experience too but most certainly the staff make this hotel. We shall return!

Room Tip: Indulge in a suite you will not be disappointed
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank 365Lucia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for your positively wonderful comments and of course congratulations! I am glad out team were able to add to what is such a very special occasion for you both.
We are very proud of the fact that each and every one of our staff knows the importance of making our guests feel special and I am pleased to see that you experienced the team’s professionalism and friendliness; I will make your comments known to the Team as I am sure this will be very much appreciated.
Once again thank you so much for your comments and we look forward to welcoming you back soon.
Kindest regards
Laura cooper
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Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

Dropped into The Scotsman Hotel on our recent visit to Edinburgh for a drink. Couldn't decide on a cocktail, the barman (unfortunately didn't get his name) made me up a personalised cocktail to what I fancied. Much appreciated and will definitely return on our next trip. Wonderful service

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ladyop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for your comments regarding your recent visit and cocktails, are barmen are a very skilled team that love being able to experiment with different cocktails, so I am sure they appreciated making you a personalised cocktail as much as you enjoyed drinking it! I am glad you will return, we look forward to welcoming you back.
Kindest regards
Laura cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 12 November 2013

Attentive business staff, listen a react fairly.
Concierge was a really nice fellow, liked his family tartan. Very attentive.
The restaurant was fantastic for breakfast and dinner. Ian and his crew are top shelf.
Our room was generous and comfortable, and warm...during the fall this year.
We would stay again in a heartbeat.

Room Tip: Everyone got a little noise due to the Oktoberfest celebrations that went past this guys bedtime. I...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank NachoDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for taking the time to post your positive comments regarding your recent stay with us.
I will pass your comments onto Iain and his Brasserie team. We look forward to welcoming you back.
Kindest regards
Laura cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anstruther, United Kingdom
Level Contributor
102 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

This was our third stay at The Scotsman so its a hotel we like. Our experience this time was much like that of Aug60 below so I will not repeat all the points which have been made. This is a confident classy hotel with some blips. In terms of service there is a marked difference between the wonderful, welcoming reception and concierge staff and the inattentive, even disinterested brasserie staff. Our experience like others was of arriving into the breakfast room and trying to catch the attention of a staff member. None of the larger tables were available to we were pointed , not led, towards a small table next to the pillar- we had to ask on more than one occasion for salt, pepper and butter to be brought. No-one indicated for example if eggs could be prepared to order. This is an area of service which really needs to be improved. ( The Marine and Houston House of the hotels we have stayed in recently provide much better service.)

We did eat in the brasserie for lunch which was excellent and i felt reasonably priced for the quality and location. The gym and spa area is good but not quite of the quality of the Sheraton. I found the gloom Stygian rather than soothing.

Our room was on the 8th floor and had a split level bedroom and lounge. The view across the rooftops towards the castle and beyond on side and Calton Hill on the other is wonderful. The bathroom is well appointed.

This is a good hotel, well crafted and with unique features from its time as the home of The Scotsman newspaper. We like it otherwise we would not have gone back but at 5* it needs to ensure that the quality is maintained throughout.

Room Tip: All the rooms we have stayed in have been good but the split level rooms on the 8th floor might not...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration at The Scotsman Hotel, responded to this review, 21 November 2013
Thank you for taking the time to post your comments regarding your recent stay with us at The Scotsman, I will pass your comments onto our reception and concierge staff.
With regards to the comments regarding the brasserie staff and breakfast service, I have passed all of your comments onto our brasserie manager Iain Gibson who has asked me to pass on his sincere apologies and has assured me that he will take the appropriate steps to address this.
As we are situated in the centre of Edinburgh City and hold an enviable position on the edge of North Bridge we are surrounded by the buildings of the Old Town of Edinburgh I am glad you appreciated the view from your suite!
Thank you for your comments please be assured these have been passed on and will be dealt with accordingly.

I do hope you will return to stay with us and we look forward to welcoming you back.

Kind regards
Laura cooper
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 10 November 2013 via mobile

Stayed here for 2 nights when attending a wedding and just love this hotel. Firstly the service from every single member of staff is just outstanding. Add to that beautiful rooms, and probably the best gym and spa I have seen in a hotel, and it is always going to be good. But the best bit is the amazing brasserie resturant and bar. Not only is the food fantastic, but the vaulted room is simply fabulous. I can't wait to come back.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank nigelsIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Duty Manager at The Scotsman Hotel, responded to this review, 5 December 2013
Thank you for taking the time to record your positive comments regarding your recent visit to the Scotsman Hotel. As you will be aware, normally avenues such as Trip Advisor are utilised for the negative aspects; making your kind words appreciated that little bit more. Thanks again for your valuable feedback, we look forward to welcoming you back to the Scotman Hotel in the near future.
Warm regards,
Vicki
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Scotsman Hotel

Property: The Scotsman Hotel
Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#23 Romantic Hotel in Edinburgh
#45 Family Hotel in Edinburgh
#47 Luxury Hotel in Edinburgh
#48 Business Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Scotsman Hotel 5*
Number of rooms: 69
Official Description (provided by the hotel):
Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. Concierge service is available at The Scotsman Hotel to help you make the most of the city during your stay, simply let our knowledgeable team know if we can assist in any way and take the hassle out of planning your time in Edinburgh. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more   less 
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Also Known As:
The Scotsman Hotel Edinburgh, Scotland
Scotsman Hotel Edinburgh

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