This hotel markets itself as five star but it is far from this. Aside from a swimming pool and spa it is at best a three star and needs to take a long look at itself in its poor service and so so rooms.
We stayed here for one night with two other couples only returning yesterday after a great couple of days in the beautiful city of Edinburgh which was only slightly spoilt by the Scotsman Hotel.
On arrival at noon we were shown to our rooms passing some left out trays from room service outside other guests' rooms. These were still present many hours later making me wonder if anyone ever checks the corridors. Not a pleasant sight and small problem in the scheme of things but a sign of the things to come.
Out of our three double rooms, two rooms were only given one set of towels and one bathrobe. When I rang down for another set for our room I was told that a set would be sent up but after waiting half an hour I had to resort to using my wife's used, wet towel after a shower. When I mentioned this to the reception they said that they got the message and were going to send a set up later. How much later? Why could this not have been done when I contacted reception. I would have thought it would be obvious in the early evening that when someone rings for a towel set they are wanting it pretty soon! Once again this was irritating and a poor oversight and slightly unforgivable in view that two of the party's three double rooms were affected. Smacked of disinterest in the guest to me.
When we had booked the hotel we arranged for six massage sessions (one for each of us) and were told that we would get these at a 35% discount. After our massages in the spa we mentioned this discount and were told that it would be honoured. On check out this discount was missed off and it took for us to mention it once again. It was apparent that there is no communication between anyone in the hotel and no notes are made of conversations with guests potentially leading to misunderstandings and embarrassing situations. It is not nice to have to keep asking for a discount which we were told we were entitled to. At £80 full price, the massages would have been expensive! The massage quality appeared to be variable in quality from good to weak and poor so no quality control here.
The spa itself and the health club were extensive with a good choice of exercise machines and classes but this is where another issue arose. All six of us in the party wanted to do an advertised early morning yoga class at 7am (we are keen yogis) but were told that there was a chance that this might not be on and to phone up the next morning before 7am to check. A good quality hotel would have made it a point to check for us and made contact one way or the other to tell us the night before if this was going ahead rather than having us make the effort in the early morning to find out. We had been told that this was a busy class too and that there might not have been space. In reality the class did not materialise. Poor service yet again.
Breakfast was really very good and substantial and we could have a choice of buffet with full Scottish sausages, bacon, scrambled eggs, cereal etc. we could also order off the menu and have eggs benedict, haggis, kippers etc. Very pleasant and tasty indeed. The big disappointment here though was the maitre d' who was extremely grizzly and unwelcoming. We arrived as a group in the morning and after waiting for a while to be shown to a table for six decided that as no one seemed to be in attendance we would push three free tables set for two together to make a larger group table. When the maitre d' finally arrived he looked haughty and unhappy and we mentioned to him that we had pushed the tables together and hoped that it was alright (as he looked miserable and irritated!). The reply of 'it will have to be now' followed by mutterings of 'it makes it very difficult in clearing the tables...'. Made us respond by saying we would push the tables back when we had finished which we duly did on completion. Why could the hotel not have a more pleasant front room member of staff with a 'can-do' attitude? We did notice that other guests were having to wait quite a while to be seated and the maitre d' never smiled once during breakfast and seemed aggressive towards his own staff shouting for the chef etc.
The rooms in the hotel seemed tired and could do with a makeover. Our room had no ventilation and we set our thermostat to the coolest setting as the weather was warm but this made no difference as the room was still stuffy and hot all night. When we tried to open the window in the night we realised that being an old building there were two sets and we were unable to open the outer window as it would have involved us literally climbing on the table and sitting on a wall to open the outer one! Poor ventilation meant a poor quality of sleep.
The bathroom seemed a bit more modern with nice White Company toiletries. The hot water took some time to come through but this is due to the age of the hotel and the plumbing I would wonder.
The hotel is very conveniently located in the central part of tourist Edinburgh and close to Waverley Station. I would possibly have given only a one star rating for the lack of service, inefficiency of the hotel and lack of attention to detail, but I give it a two star rating as the breakfast deserves an extra star.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh