The hotel website describes this hotel as "The Scotsman - your 5 star luxury boutique hotel in Edinburgh". With this proclamation I had anticipated a luxury weekend away, and was to be bitterly disappointed. On entering the main door the porter watched me carry my suitcase and at no time attempted to help me. I was shown into my very small and very warm room. After enquiring about the air conditioning I was told there was none. Even after turning off the radiators in my room, it was still unbearably warm, to such an extent I had to open the double windows which was not an easy task (The window was easily 6 foot wide and if not twice as high). So now as well as having a hot room, I now had a cold breeze blowing through (from which I subsequently got a cold). The member of staff who showed me to my room was very excited about showing me the facility whereby your room service can be delivered without you having to answer the door. Upon opening the "shoot" I was shocked to discover that the last guest's tray with dirty plates had not been removed. I decided to order room service. I couldn't find the room service menu and had to wait at least 15/20 mins for this to arrive to my room and then I was told the room service menu after 10.30pm is different to the daytime room service menu. I had now missed the 10.30pm deadline with all the fussing. The night time room service menu was limited and so I asked if it would be possible for the chef to perhaps make a burger for me. I was told that after 10.30pm there is no chef on duty all food after this time is reheated food (and for some reason would take 40 mins to prepare). This is certainly not what I expected in a five star hotel. I then read the hotel service book and realised that there was a brasserie which the book said was open until 1.30am. Upon enquiry I was told that this was incorrect but the book hadn't been updated. I then asked if there was a takeaway service in the area I could order from, this seemed to baffle the reception staff who didn't know of anywhere. I then had to revert back to plan A and order room service, which was a pizza with congealed cheese on top and chips. The chips didn't even arrive with tomato sauce. This is a far cry from what the hotel website boasts "The only thing you'll hear in your room these days is the sound of your heart skipping a beat as you lift the lid on an indulgent midnight snack". My shower dripped incessantly which I could hear with the bathroom door closed and after complaining I was told someone would fix it the next morning. No one fixed it and upon enquiring I was told it was passed on to someone who needed a special part. At no time did anyone voluntarily give me this information. I think perhaps they thought that I the paying guest may just overlook this. The next morning I arrived at reception, and asked for a tourist map of the city. Again, this seemed to cause confusion and I thought I must have been the first person to have asked for this! Eventually a map was found hidden in a drawer. I would have thought that a hotel used by tourists would have such resources on display? That afternoon after meeting friends we had a snack and drink in the hotel brasserie. Service was poor and extremely slow. This was just something else to add to the list of complaints. I agree with the previous review saying that the soap dispensers in the bathroom did not all work and that the room was very poorly lit. The reception staff did not seem trained as to how to deal with problems and appeared to have pre-scripted answers to everything. I requested the manager call me the following morning at 10am. Again this got lost in translation and I had to call the manager. At first I got a frosty response but after saying that I would be reviewing the hotel on trip advisor her response changed somewhat. My room service charge was removed from my bill. This week I received an apology letter from the hotel and they offered me a complimentary one night stay at the hotel! I think they really missed the point-after such a disappointing stay, would I really put myself through all that again?
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. Concierge service is available at The Scotsman Hotel to help you make the most of the city during your stay, simply let our knowledgeable team know if we can assist in any way and take the hassle out of planning your time in Edinburgh. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh