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“Lovely weekend break”
Review of The Scotsman Hotel

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The Scotsman Hotel
Ranked #84 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 10 August 2014

Fantastic central location!
Ivor the porter and his tartan trousers will stay with me forever lovely attentive guy, breakfast choice was great including continental, Scottish or even eggs Benedict, the room was huge with rooftop views of the royal mike, comfortable and homely, we took advantage of the pool, steam room and jacuzzi one evening and it was soooo peaceful and quiet. If we visit Edinburgh again I will defiantly be staying here again. My only gripe was the room wasn't ready upon check in and that's a pet hate of mine!

And the free white company mini toiletries were a nice luxury touch.

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jamie416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheScotsmanEdinburgh, Customer Service and Administration Manager at The Scotsman Hotel, responded to this reviewResponded 25 August 2014

Thank you for taking the time to post such a wonderful review regarding your stay with us here at the Scotsman. We are very proud that each of our stay knows the importance of making our guests feel welcome and I will personally pass your comments onto Ivor !

I am sorry that your room was not ready on arrival this is very unusual please accept my apologies.

I am glad you will defiantly return to stay with us, we certainly look forward to welcoming you back.

Kindest regards

Laura Cooper

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,390)
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988 - 994 of 2,390 reviews

Reviewed 9 August 2014

We have always wanted to stay at The Scotsman - now I'm not sure why. The hallways and carpets were shabby, room was ordinary and fitted with badly-made built-ins. You would think that a luxury hotel would merit a step up from instant coffee in the room - not so. I must say that the bed was comfortable; view of the city spectacular; ability to open windows much appreciated and location great however, service generally was wanting. We lost all lights in the bathroom late at night and given our jet lag, decided to let it go until morning. Showering in the dark has its inconveniences but we received not so much as an apology from the front desk when we reported the issue during checkout. After a highly-priced breakfast, we left our bags in the room and went to pick up a rental car nearby. When we returned to our room within the hour, we were reprimanded by the housekeeper - we had to move our bags as the room needed to be made on a priority basis for incoming guests. Really? Hard to believe they were worried about re-renting the room when the lights still didn't work, according to the electrician who was there, as well. Edinburgh Festival aside, the Scotsman needs to recognize that guests expect a flawless experience at those prices. Unfortunately, we found it all to be average at best.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2014

This was one of the most interesting hotels I've stayed in. We had booked an Editor's room and our room was a 2 story loft. It also had 1.5 baths which was nice with a seperate sitting area with TV on the main floor and the bed and full bath upstairs with another small sitting area. The bathrooms were both really nice, but the carpet could use replacing in the bedroom. The bed was pretty comfy and everything was clean. I wasn't ready for no air conditioning, but all the windows opened up so between that and a fan, we were comfortable. We were there in early July and it was pretty warm during the day but the evenings cooled down. We only ate breakfast one morning at the hotel and it was just okay. The location of this hotel is fantastic! We only had to walk out of the hotel and up the block and we were at the Royal Mile. Walking the other direction a few blocks was a nice park. We were surrounded by everything you need to enjoy the city. I would recommend this hotel and would stay there again for a return visit. The concierge was very helpful with getting us reservations for dinner and suggesting places to eat and drink too which is always nice. They have a spa downstairs but we never visited.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

This has to be one of the best hotels I have ever stayed in. The room was excellent, with a great view over Princes Street, and the Balmoral Hotel. The bed was so soft and comfortable, its how I imagined it would feel if you could lie on a cloud. All the food we had was just amazing. The staff were the best. I said to my husband that I wished we could have stayed there forever. We also tried out a couple of the Spa treatments. We both had massages which were bliss, and I also had reflexology on my feet, and the woman really knew her stuff.
We can't recommend this hotel high enough, and I will definitely be staying there again.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Hezdez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

The hotel is conveniently located just a few metres from the train station and the Royal Mile, within easy walking distance to and from all major tourist attractions (if you like and want to do so). Our room was really big, quiet, clean, nicely decorated and comfortable, with a lovely view to Market St, North Bridge and Carlton Hill in the distance. The drawings of the jumping terrier on the bathroom wall were just very enjoyable to watch.

Breakfast was tasty with a good variety of choices and delicious smoothies, although the service could be better and more attentive, particularly they need to remove dirty dishes before you start pile them up on the table.

Staff was really polite, friendly and extremely helpful. Concierge team was superb. They made us feel more than welcomed and pampered. Although we had some issues with the TV, they really made their best to solve it.

All in all, it was a very pleasant stay and we'll love to return.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank E D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2014

We bought a 2 night package through secret escapes which included both breakfasts and one evening meal. The hotel is perfectly situated to explore both sides of the city centre and right next to the main station. The hotel has charactor and history as well as friendly efficient staff. The room was enormous and had everything you could want.

The breakfasts were freshly cooked and the evening meal fantastic. Sometime when meals are part of a deal they tend to have a restricted menu (Groupon!) but this was the full menu. The food was of a really high standard.

I would definitely recommend a stay here, especially if you can get a deal.

Room Tip: ask for a view of the Princess Street
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  • Stayed: April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Steve2826
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

My wife and I had a one night stay to meet up with friends celebrating a 50th birthday. On arrival the reception and concierge offered a very professional, warm welcome. Our room 808 was lovely with views over Princes Street Gardens and towards Leith.
We decided to have a light snack and went to the bistro/bar area to enquire. We were told that all that was available at that time was afternoon tea. We ordered one between us and after our drinks had arrived from the bar it became apparent that we could have ordered from the room service menu. The afternoon tea was put on hold until we had a look at this menu. We decided to stick with the afternoon tea and informed the bar man. This all happened within about 5 minutes. He went to inform the kitchen and returned to inform us that the kitchen would not serve it as afternoon tea finished at 4.30. I pointed out that it was only 4.25 but it was a total refusal. I complained to the reception staff who made all the right noises but did nothing so we finished our drinks and went elsewhere for a snack. We had paid £180.00 for a one night stay in a so called 5* hotel and were refused service.
Our room air conditioning did not appear to work so we were unable to sleep because of the heat. We did open a window but being in the city it was rather noisy. Our friends were also disappointed with their stay especially their room. The rooms all seem to vary greatly.
We will not be back. It could have been a good stay but there were too many niggles.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank kennetpans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Scotsman Hotel

Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#23 Romantic Hotel in Edinburgh
#44 Luxury Hotel in Edinburgh
#45 Family Hotel in Edinburgh
#48 Business Hotel in Edinburgh
Price Range: £121 - £302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Scotsman Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more   less 
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Also Known As:
The Scotsman Hotel Edinburgh, Scotland
Scotsman Hotel Edinburgh

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