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“Excellent hotel especially the gym”
Review of The Scotsman Hotel

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The Scotsman Hotel
Ranked #82 of 150 Hotels in Edinburgh
Certificate of Excellence
Reviewed 21 January 2009

Me and my partner stayed here end of Janyuary 09 for 2 nights at a cost of £160 per night with breakfast included in a deluxe room. The room itself wwas spacious and well furnished with a very well stocked mini bar - good gin etc as opposed to the usual rubbish and a good selection of speciality teas and coffee etc. complimentary. The view from the room were not all that great, but alot of the rooms overlook the train station, but our was quite private. The room had a privacy hatch, soft adjustable lighting, power shower, bath robes and slippers, plasma TV etc. and was regularrly tidied by the staff and the curtains drawn. They also left water, edinburgh rock etc. We even accidentally left a very expensive watch out and a few other items as we didn't realise they were coming back to tidy the room and everything was left as it should be. The staff cannot do enough for you, but are not imposing at all. The building is a bit like a rabbit warren downstairs, but when you get to the gym and pool it is worth it. Most hotel gym's are a poky room with rubbish equipment in - This one was as good as mine back home and had about 20 spinning bikes, 10 treadmills etc in it and a reasonable selection of machines and free weights. It was not oo busy either. The pool and spa were lovely and again staff very helpful. We ate on a Friday at the Hotel's Brasserie and the food was lovely and the bar man there clearly a professional. There was not anything he could not tell you and was a credit to the staff there. All in all a nice hotel with good facilities and very, very helpful. Any gripes? Corridors boiling, but aren't most hotels? ALSO THE COW SHED PRODUCTS WERE LOVELY, BUT DO THEY NOT KNOW US WOMEN LIKE TO TAKE SOME HOME!!!!

Stayed: January 2009, travelled as a couple
2  Thank vankaiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,012 - 2,018 of 2,336 reviews

Reviewed 18 January 2009

Good central location, and it was interesting to see it as a hotel, because I had been there when it was the newspaper office !

The brasserie food and service were excellent and the room OK but as other reviewers have said, it can be noisy (traffic) and was also difficult to control the temperature.

The pool was really interesting - unusual stainless steel affair.

The staff were inconsistent - some very good, some very disinterested. However, I have had the same experience in Leith at the Malmaison, where I have stayed 3 or 4 times too.

Would I go back ? Maybe. The Malmaison is a lot cheaper and equally good on the food front, but its way out of town.

  • Stayed: January 2006, travelled on business
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1  Thank DepDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2009

Stayed there 4th to 7th Jan. Could not check in when we arrived at 12!! Too early for this supposed 5 star hotel! Checked in later that evening uneventfully. On check-in they asked if I would like any particular newspaper in the morning. I told them which one. Carpet in bed room (613 I think) at foot of bed torn. Not a pretty room - just basic & functional. Almost immediately realised it would also be a very noisy room - we were over the street and even the 6th floor was quite noisy due to passing traffic.
We asked to be moved to other side of building away from street (and also queried getting a room with a free-standing roll-top bath as mentioned on their website; receptionist didn't even know what I was talking about).
Their solution? We were moved up two floors over the same noisy street side. We now had a better view of where the noise was coming from! It was still v loud.
Again, new room on 8th floor just average. Absolutely no flourishes or fanciness; everything was a tight fit.
Swimming facilities were alright. Clean, etc. but in reality it's just a local gym next door which the hotel guests may use. Don't get the impression it's the hotel's gym!
Ate in North Bridge Brassierie. It was very nice. One of the only redeeming features.
The next day we asked the concierge to book a certain restaurant downtown for us. We got to the restaurant at 8pm that night to discover it closed! No message was left for us by concierge. He gave some half-baked excuse about another colleague not passing on the message (no apology though). Slack attitude to customers I thought.
On check out they then asked for £3 for the newspapers they had delivered!! A ripped carpet but charging for newspapers is a high priority. In no 5 star hotel have I ever been asked to cover the cost of a few newspapers. Shortsighted tightness on their part. They said I should have been told on checking in that it would be extra. Yes I should but I was not. More importantly it should not be an extra, in my view, in a hotel which claims to be deluxe. (It was a regular British daily newspaper BTW - not a freshly ironed edition of some obscure foreign newspaper).
Also, it's a small, tall, old building with only a couple of lifts servicing all of the floors. They are painfully slow and overused. On numerous occasions we had to share the lift with service deliveries and general staff use. The lifts are tiny. The carpets shabby. The layout of the hotel is like a rabbit's warren.
Staff lacked basic competence, efficiency and attention to detail. With its socks pulled up it could be something to write about. Fantastic location in fairness to them -right beside main train station, royal mile and airport bus terminus. Beautiful building architecturally. You'd get all that in the Balmoral too, so just go there!

  • Stayed: January 2009, travelled as a couple
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1  Thank MrJoshuaTree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2009

The Scotsman hotel is considered prestigious enough to be part of the 'Leading Hotels of the World', however the Spa is not worthy of such a title. The jacuzzi is not emptied and cleaned as often as it should be, resulting in a decidedly unappealing brew in which to relax. Furthermore, the loungers are disgraceful, torn along the sides and very uncomfortable to lie in.

  • Stayed: January 2009
    • Value
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Thank gudrungoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2008

I did quite a bit of research before booking this hotel for a long weekend to celebrate my wifes 60th Birthday. It was difficult to find a clear choice because all had both positive and negative reviews. The scotsman either had very good or very bad reviews so I took a gamble as we wanted a central hotel near the station.
I was not disappointed, although not quite upto five star standard. The majority of staff were helpful and friendly, room was spacious and my wife loved the bathroom and cowshed products. I booked direct with the hotel to get the best breakfast included deal. The not so positive was having to queue for breakfast at the weekend, and they had no brown bread on the sunday, although the freshly cooked food was worth the wait.

  • Stayed: December 2008, travelled as a couple
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2  Thank ukc802875219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2008

I was not a guest of the hotel, so cannot comment on the rooms. However I attended my mate's wedding, and witnessed the horrible treatment of one of the guests by the hotel staff and the function manager.

One of the guests who I was chatting to was refused service at the bar because the barman said his "speech was slurred". I had been chatting with this gent for some time, and although he had a speech impediment, he clearly hadn't been drinking. He wasn't aggressive, unsteady on his feet or causing any trouble.

His wife was pretty angry when she found out, because it transpired that this gent had had part of his tongue removed from cancer a few years back, explaining the slurred speech.

I suppose you can forgive the initial misunderstanding, but I was appalled when the gent's wife explained this to the function manager, only for him to say he "didn't believe" their story and that they could both leave if they weren't happy!!!

I was absolutely disgusted with this behaviour, and it left the poor man in question completely humiliated. To top it off, the man and his wife were staying at the hotel, so they just went back to their room at 9pm!!

I would expect more from the average human being on the street, let alone staff at a 5 star hotel.

  • Stayed: November 2008, travelled on business
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4  Thank em677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2008

having stayed at the scotsman only days after it's initial opening and on numerous trips to Edniburgh since, I am sorry to report that this fine hotel is losing its edge. gone are the traditional tweeds for the staff and replaced by black shirts and suits or vests and red ties...
kinda like a cheesy sopranos look if you ask me. desk staff have also lost their way regarding accomodating hospitality. snippy young aussie checked me in with no regard for how many times in the past I have chosen to spend hundreds and hundreds of business dollars/pounds with them. the place is starting to look run down with fraying rugs, chipped paint on corners of doorways, etc. come on, guys, get back to work and earn the 5-stars again.

  • Stayed: November 2008, travelled on business
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2  Thank newlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Scotsman Hotel

Address: 20 North Bridge, Edinburgh EH1 1YT, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Old Town
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#23 Romantic Hotel in Edinburgh
#44 Luxury Hotel in Edinburgh
#44 Family Hotel in Edinburgh
#48 Business Hotel in Edinburgh
Price Range: £138 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Scotsman Hotel 4*
Number of rooms: 69
Official Description (provided by the hotel):
Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more   less 
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Also Known As:
The Scotsman Hotel Edinburgh, Scotland
Scotsman Hotel Edinburgh

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