Our second stay at The Scotsman was a HUGE disappointment. In our opinion the deluxe room was just not clean enough (marks on the walls, bathroom floor, chrome etc., although the bed linen was spotless, and appreciated). The coffee machine was dirty, the shower flooded the bathroom floor, and the "cowshed" products were, in our opinion, deeply offensive to women. Perhaps our sense of humour towards "pampered cow" treatments differs from other people's. The wardrobe was tiny, barely big enough for two coats.
Our twin room (necessary because of a serious health problem, and made absolutely clear when booking) did not materialise. We tried to be patient (the staff were so pleasant when we arrived at night), and leave it until the morning to sort out. Apparently, that was our mistake. We should have refused the room, even though we had been told there were no alternatives. My partner spent a horrible night on an uncomfortable camp bed, and instead of someone contacting US to rectify the mistake, WE had to complain and then do battle for a resolution of the problem!
Eventually, a compromise on room price was agreed, but we both felt that we were considered to be "pests", and strangely inferior ones at that! My partner did end up being rude; I regret this, and if the manageress should ever read this, I apologise. We felt that she (the mangeress) miscalculated the situation at first (those pescy guests trying it on), but then tried hard to reach an acceptable compromise.
We run several businesses, and can only be away from work for odd nights. We ALWAYS stay 5* (to make up for brevity), and in our experience, it is not uniforms that denote a 5* hotel, but rather a subtle level of genuine courtesy (not false subservience), goodwill, and comfort. Take away the pretension, and the truly beautiful building, this reminded me of feelings after a night spent in a Bavarian youth hostel many years ago ... scary, and relieved to leave!
There are so many wonderful hotels in Edinburgh, and we have stayed in quite a few ... my partner is a Scot, and we come regularly to see relatives ... and this is our first unsatisfactory experience.
One MAJOR plus is the food. We ate in the Brasserie where the food was excellent, and the service the best you could ever wish for. (Actually, the way we treat our customers). Thank you Brasserie for giving us one very pleasant memory.
- Official Description (provided by the hotel):
- Set in a desirable location on North Bridge, The 4 star Scotsman Hotel is nestled between the hustle and bustle of the New Town and the historical Old Town, the hotel is perfectly located to explore Edinburgh. Just off the famous Royal Mile, Waverley Train Station and Princess Street are within 2 minutes’ walk from the hotel. Tourist attractions, entertainment venues, restaurants, bars and shopping are all conveniently near-by, making The Scotsman Hotel the ideal base to explore the our great city. Many of the original features and layout remain intact from the former national newspaper of Scotland printing house, bringing historical character to this luxury boutique hotel. The Marble staircase, now the centre of the hotel, retains its imposing stained glass window and glows magnificently by candle light each evening. Within the heart of the historic and iconic building is our comfortable bar and lounge area which serves a wide variety of drinks to suit all tastes, a luxurious afternoon tea and a great range of bar snacks. A high quality Scottish breakfast with superb service is served daily in our dedicated breakfast restaurant. With discounted parking at local secure car park, complimentary Wi-Fi and all the little extras you would expect from a 4 star boutique hotel, we look forward to welcoming you soon to The Scotsman Hotel. ... more less
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- Also Known As:
- The Scotsman Hotel Edinburgh, Scotland
- Scotsman Hotel Edinburgh