To be fair, the One rating is being kind to this Mercure. If I could give none, I would!
From the moment we checked in (I was parking the car while the staff helpfully watched my wife struggle for 4 bags) to the moment we checked out; not once did the saff ask if we were enjoying our stay. Indeed, they even managed to tell my wife that Aberdeen was "Dull and grey and they didn't like it" - good start, slagging off the costomer's home town!
The room was VERY small, the bed was undersized (I'm 6'2" and my feet dangled off the end) and probably the most uncomfortable bed I've ever slept in, there was no fridge, no air con, the window only opened a few inches thanks to the vista from the window - a red fire escape stair, the decor is at least 20 years out of date and at no point did this hotel feel like a premuim brand. Internet on the TV and some of the channels were extra, £5 per hour for internet for example...
While the location is good, bear in mind that Princess street is closed to traffic and parking is difficult around that area, not the hotel's fault; but not very helpful when the website only says "Street parking nearby" - if you know Edinburgh, you'll know that's around George street with a 2 hour max stay!!
For the extra £40 or so, get a deal at the Missoni or Ricks and live it up!
We'll not be back.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland