The hotel has a great situation if you are travelling by public transport. It is a 5-10 minute walk up the hill from Waverley Station and just around the corner from the AirLink bus service to the airport. The tram construction works are outside the hotel. There are no public car parks really close to the hotel. The entrance to the hotel is grand and the reception area is great. The hotel is right in the centre of the city with great views to the castle. The hotel is central for walking along Princes Street or over to the Royal Mile in the Old Town or back to the New Town.
There are two issues with the hotel - the bedrooms and the customer services from management. Firstly the rooms are tired. This is fine for a 3 star hotel but the rooms are not of a high standard and needing refurbishment. I have included some photos including a long hair in the sink as well as scuffs on the wall and dampness in the toilet. It is a shame as it seems that the rooms have had little or no investment on them over the years. Budget hotels would be similar rooms but not charging the same prices for the rooms. I did explain the position with the room condition to the lady on reception who was very sympathetic and apologised.
The other issue with the hotel was with the senior management. I had an issue over a split in the booking which meant I had to pay premium prices - definitely not worth it or value for month. The duty manager on the evening was completely unhelpful and unsympathetic to the position and that there was nothing he could do to help as the computer said no. He was professional but lacking in any form of empathy with my position. We have used Mercure loads recently across the UK and their staff on reception are generally very helpful and accommodating but not on this occasion at Edinburgh.
There is a great view across Princess Street Gardens and the Castle from the breakfast room. Breakfast is fine.
If you get a budget hotel price for this hotel then I would recommend it. However, the hotel is not worth paying premium prices.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland