My partner and I booked a two night stay (with breakfast included) at this hotel after winning a voucher and this being on the list of participating hotels. When booking the hotel we were told there was no reference number or email needed, however we received a phone call the day before check-in asking for the voucher reference again!
Upon arrival the carpet is old and the hotel entrance is dated and dingy. The reception on the first floor is the same and although the staff at first appeared helpful there was a clear sense of being smirked out - was this because we had a voucher? Unsure...
The room we were given was just horrendous. It was a SMALL double room, overlooking the back of the M&S downstairs and the window was about 30cm away from the fire escape staircase. The noise of the air conditioning units outside was unbearable. The bathroom was dated, with two old locks on the door and dirty flooring. One towel (more later found in the wardrobe), one hand towel and no shower cap.
We went downstairs and asked to be moved to a different room, preferably on another side to the air conditioning units! They did move us however it did feel as if they were not too happy moving us to the "view" side. Upon entering the new room it was much bigger, the view was of Princes Street and the Castle and it appeared cleaner. Unfortunately the bathroom was much the same but this time the flush handle was hanging out of the toilet. We called reception and they sent someone up. When we came back in later that evening the handle was fixed, the flush took 3 or 4 attempts still and the packaging from the part was just left in the sink and was dirty.
After retiring for the night, the paper-thin walls became apparent as our neighbours in the next room decided to argue all night until about 1am. They then started up again at 5am at which point we asked reception to intervene.
We had breakfast the next day - the buffet meant you could eat what you wanted however choices were limited and the dining room was busy and dated.
We left this hotel a day early, we had a poor experience with the room, the staff and the hotel in general which was a shame as the location was ideal. Upon checking out they didn't ask us about our stay or why we were leaving early, which was a shame as I would have liked to provide some feedback about our experience there. It felt as though we were not as worthy of a nice room because we had a gift experience voucher rather than paying customers which is a shame as it ruined our experience and made us wished we had chosen elsewhere.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland