The situation could not be more convenient with splendid views across Princes Street and the Gardens to the castle. It was in easy reach of shops and restaurants. We upgraded to a balcony room. Very spacious room with a big comfortable bed. Only complaints were the shower and the coffee machine. The bathroom fittings were modern and good, but the shower had just a big fixed head which was about 2ins lower than my 6ft 1in. The flow rate was poor. The management should visit the ACCOR groups Novotel in Glasgow to see what they can do with a shower. The expensive coffee machine was a total waste of time, lukewarm coffee in small quantities. My wife thought the upgrade was well worth it, I disagreed!
The hotel is actually quite old and has obviously changed hands several times. It is not bad but could feel fresher. We used the restaurant, limited choice, adequate food, but again fabulous views. We thought the staff were truly exceptional. Nothing was too much trouble. They had forgotten our newspaper. The lovely lady on reception went out and bought one and delivered it to our room. Of course we had our usual problems in understanding the ACCOR card!!
The situation and the staff make it well worth a visit. .
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland