A usual haunt for afternoon tea when visiting Edinburgh as it is slap bang in centre of Princes Street and ideal for a sit down before heading home - what a shock on this visit, since changing hands the venue is becoming very worn and shabby - ladies toilets were being cleaned and you were requested to use the accessible toilets - couldn't - smell was disgusting, handles were falling off doors - ugh. Furnishings and carpets so tired and worn, seem to recall they have been there for a long time without change. Although it was late January they still had their Christmas decorations up and we thought this was a bit weird we soon found out why.
On arrival we were advised that they were finishing afternoon tea early as they had an event on early evening - and then it started - all those having drinks or afternoon tea, were 'herded' into area next to the bar, and the staff then set up all the rest of the area for a Christmas Meal, felt as if we were intruding on a 'works event' .
Afternoon Tea arrived - what a huge disappointment, sandwiches ordered -were salmon with cream cheese, we ended up with salmon and grated cheddar cheese !!!!!! cakes were massive let down, they looked as through they were the day before left overs. Complained about both, cakes changed but nil done with the sandwiches. Staff were friendly, however at times they did struggle with communication.
Please, please, Mercure, get your act together, or l will have to start looking (after over 20 years of coming to you) for another afternoon tea venue.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with ACCOR, Odigeo, Booking.com, TripOnline SA, Expedia, Hotels.com, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and Ebookers so you can book your Mercure Edinburgh City - Princes Street Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland