There were a lot of good things about this hotel, the location being one of them. It's very central and only a few minutes walk from Waverley bridge, which is very handy as this is where the aircoach stops. The royal mile is also very close, but an uphill walk. It's in the new part of town and there are plenty of shops around and nice cafes (I recommend the 'curious tea rooms' in particular, which has an Alice in Wonderland theme). The room itself was also quite good. When booking we requested a modern room overlooking Prince Street, which we got, so we were very happy about that. The room had a good view, was spacious, clean and the beds were comfortable.
However... we had a few issues during our stay that we weren't too happy about:
- The phone in our room kept ringing of its own accord (including waking us up in the middle of the night!) so we had to leave it unplugged. This did get fixed, but only after we reported it for the second time.
- Also in relation to the phone, you need to leave credit card details with reception before you can make an external call. This is no problem, except that we weren't informed of this anywhere. Every time I tried to dial an outside line it kept redirecting me internally. When I asked the staff member on the other end how to get an outside line they were no help. We only realised we needed to leave credit card details at reception to do this when we brought it up when discussing the related mysterious ringing issue above. There are instructions for getting an outside line on the phone, but nothing about leaving card details with reception. I would recommend adding a line to this effect on the phone or at least mentioning it at check-in so that people are aware. I ended up making a couple of expensive calls on my mobile because this wasn’t clear and we assumed our phone was just broken given the two issues we had with it.
- One of the bulbs in our room went during our stay. We reported it to reception and they said they would deal with it, but they never did (this was half way through week long stay, so there was plenty of time...).
- When checking out they tried to charge us for using high-speed wifi which we did not use (free wifi is available, which is what we used for the duration of our stay). When they told us the time and date that it had been accessed, we weren't even in the room at that time. Luckily they didn't charge us in the end, but we didn't appreciate having to argue the point, especially considering the other issues we had had during our stay.
There were a few other minor issues as well, but I don't want to nitpick too much! Overall the hotel was ok, but not great. I might stay again if the price was right, but to be honest I'd rather try out somewhere else. I usually don't care so much about the standard of customer service in hotels, but it was very noticeably poor here.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland