I have stayed in several Mercure hotels previously. This time I was staying with family, having told them you could rely on the Mercure hotel brand - it would be clean, modern and pleasant. I was astonished at how worn-out the whole place is, from the filthy public-access computer in the lobby to the old bathroom fittings. I was woken at 7.40am by the sound of loud drilling overhead - the entire floor above is being converted from conference facilities to more bedrooms - when I reported this to the receptionist she told me that 'the manager was up there and couldn't hear a thing'. Nice response. I asked for a room move and got it, but no apology for the lost sleep or the stupidity of having builders work noisily in a central Edinburgh hotel at that hour. The next morning other family members were woken by extraordinary noises from staff in a storeroom next door at midnight, then again by the builders at 7.30am. After alerting the hotel staff to this they were offered complimentary breakfasts for the party and a slight reduction on the room rate. And a move to another room. All good - but why on this earth is a major hotel chain allowing any of this to take place?
As I say, the place is badly in need of a renovation from top to toe - the hotel is scruffy everywhere you look. It's not particularly dirty, certainly not in the parts that matter, but it compares poorly with all other Mercure hotels I have stayed in.
Now let's just wait for the bland copy/paste 'we care' response to this from 'James H', the manager...
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland