Sometimes good plans go awry. This was the case this time. My fault, I should have researched a little more. Basically their reception told me half truths and lied by omission. I was not a happy traveler so my review may be a little biased. That's what happens when they don't provide the service or information that their customers want.
There is no drop off point at he hotel so you have to struggle with your bags from some convenient point either illegally in the back lane 200 yards away or from the Waverley railway station car park about 1000 yards away. Alright for some but if you are on a walking stick or disabled forget it. On checkin the receptionist was rude and unhelpful. We were told our reservation had been cancelled at 2 PM because we had not used a credit card to guarantee the booking. As a silver/gold member of the accor club I do not need to do that. We we're eventually give rooms and proceeded to check them out. A small boxlike room, desperately in need of refurbishment. It had an iron, ironing board and trouser press's in the room but no where to store the suitcases. It also had a safe and hairdrier.. The bathroom was clean but only just so. It needed a real good clean or refurbishment, the grouting was deeply stained from soap scum,the shower was in the bath, you had to be careful stepping in and out, I slipped getting out myself - luckily I didn't hurt myself.
The service in the bar and at breakfast was average, there was nothing outstanding about it, but it was not bad, just average.
There are better options nearby or up near the royal mile. It is handy if you are a young traveller with limited luggage and travelling by train, however the cost of the hotel given it's short comings does not represent value for money.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland