The hotel has an excellent location. I heard good reviews and was recomended by some friends who recomended to stay here. I booked 2 stays in June here.
A few days before I left for Scotland, the hotel emailed me telling me they were overbooked! I had already left for London for the first part of my trip.
Below is an extract from the reception manager:
It is clear that we have found ourselves overbooked which has been caused by a lapse in the correspondence check. I am bitterly disappointed with the reservations team who join me in apologising.
Informing me so late is totally irresponsible and putting me in another hotel with a lousier location is totally unacceptable. I cancelled my second stay.
Be careful when booking this hotel. They might be overbooked and inform you at the last minute.
- Official Description (provided by the hotel):
- Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more less
- Reservation Options:
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- Also Known As:
- Ramada Hotel Edinburgh
- Ramada Hotel Mount Royal
- Ramada Edinburgh
- Edinburgh Ramada
- Mercure Edinburgh City - Princes Street Hotel Scotland