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“Especially accommodating accommodations”

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Mercure Edinburgh City - Princes Street Hotel
Ranked #125 of 151 Hotels in Edinburgh
Reviewed 13 July 2014 via mobile

What accommodating accommodations! We'd taken the Caledonian Sleeper and arrived at the hotel at 8 am. Not only did we check in early, ie immediately, but we got a newly-refurbished room! Brand new giant shower, great espresso maker, and lots of USB ports for recharging our many i-Things. I always miss shelves in British showers, but otherwise a total win. Fantastic breakfast. Perfect location!

Stayed: July 2014
Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for such a kind review. I am pleased to read how much you liked our new rooms and take your comments on board about the shower.
I hope you stay with us again in the future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,449 - 1,455 of 2,503 reviews

Reviewed 13 July 2014

We stayed for a long weekend in a superior room with balcony looking toward the Castle - an outstanding view. The location is great for exploring new and old town and the tram from the airport stops just outside. Generally the hotel decor is rather tired, but the bar & breakfast areas are clean and comfortable and staff were friendly and efficient.

Room 678 has recently been refurbished and is a great and stylish space but could be improved further with a few finishing touches such as; providing some balcony furniture; putting a soft chair (or any second seat!) in the acres of space by the window; adding a fridge for cool drinks; providing power for the kettle / nespresso where they are set out - or on some other shelf space, so they don't have to sit on the floor; providing an alternative plug for the sink so it can actually be filled with water; and fitting a soap dish / holder at the 'wet' end of the shower. These niggles of 'form over function' were irritating for a 3 night visit and could really annoy for a longer stay.... the management here could do with spending a night in the new room, to see that while the design is beautiful, it also needs to be practical.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Nic1810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for your valued feedback. I take your comments onboard and will address these.
I am pleased to read you enjoyed your stay and hope to welcome you back in the near future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Great, friendly staff. Seemed to be lightly staffed and did not see a concierge to ask about tours, local information.
Room was clean and adequate. Bar area was relaxing with friendly staff and great view of Edinburgh Castle.

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Mthebaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for taking the time to share you feedback with us. I am pleased you enjoyed your stay and look forward to welcoming you back in the future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

An old fashioned hotel in need of an update, but a superb location with fabulous views of the gardens and castle depending on your room. If you don't have a view enjoy it from the bar / breakfast area. Rooms are practical but small, breakfast is good. But hotel is looking a but tired and is in need if an update

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hoggan67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 14 July 2014

Dear Guest,

Thank you for your kind comments. I will share your feedback with the team and we all hope to welcome you back in the future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Wonderful views and good service. On the six floor facing the park and castle. We where please with the breakfast and service. Thanks to your travel agent Jayne from beach bum vacation for booking us at this hotel.

Room Tip: Ask for the view of the Princes park and Edinburgh Castle.
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
18  Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you for your kind review. I am pleased you enjoyed your stay.

Kind Regard

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

Despite the price (expensive) on this I thought I would take a chance. I was glad I did. Give a room on the Princess Street end of the building and the views of the castle at night were truly amazing. The room had a balcony which you could stand on and just take in the outstanding views over the old part of the city and up to Arthurs Seat. The food was absolutely faultless; the staff where friendly and inviting Despite being on the busy side of the hotel no noise was present at night. Ideally located to all the local attractions, bars and restaurants. A truly wonderful time was spend in this hotel.

Room Tip: Get a room on the Princess Street side of the hotel for outstanding views across the city.
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  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 8 July 2014

Dear Guest,

Thanks you for such a kind review. I will share your comments with the team and I hope to welcome you back again in the future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

My boyfriend and I was first time in Edinburgh. The hotel was very easy to find, just near the biggest department store on Princes street. Although there's no any leisure facility in this hotel, the room was also tiny, the breakfast was surprisingly inclusive. And the staffs are all helpful and lovely. I will definitely recommend this hotel to my friends to stay in Edinburgh.

Stayed: July 2014
Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this reviewResponded 8 July 2014

Dear Guest,

Thank you for your kind review. I am pleased you enjoyed your stay and look forward to welcoming you back in the future.

Kind Regards

James Fraser
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: 53 Princes Street, Edinburgh EH2 2DG, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #125 of 151 Hotels in Edinburgh
Price Range: £59 - £247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
Official Description (provided by the hotel):
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland

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