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Reviews (3,237)
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Traveller rating
636
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263
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All reviews princes street scott monument castle view waverley station christmas market excellent location superior room old town edinburgh city few minutes walk short break royal mile haggis jenners tram
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212 - 217 of 3,237 reviews
Reviewed 28 October 2019

There was a problem with the front door that did not work well. We had a fire alarm in our first morning. It was easy to find the way out and it was not clear for me how a toaster could have caused it as there was no toaster in my room... so other rooms have a toaster? I have also notice that the hotel is not prepared for disabled people due to the stairs at the entrance. The room had a leak on the toilet.

Date of stay: October 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Mauro D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City Princes Street Hotel, responded to this reviewResponded 29 October 2019

Dear Guest,

Thank you for your comments. We really appreciate you taking the time to write about your experience.

I can confirm that the toaster is in the breakfast room and not in any guest bedrooms and this was the reason for the fire alarm activation.

We are a hotel that offers access with assistance and receive many guests with disabilities.

kind regards,

Myra McKillop
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019 via mobile

Can't believe how dated the hotel rooms are, never stayed in a Mercure as bad. Bar area looks nice but they don't have any coke only sugar free, bar woman drowned my rum in Pepsi Max and then charged me daylight robbery. I won't be back and would be seriously put off booking a Mercure again

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank lucy s
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City Princes Street Hotel, responded to this reviewResponded 29 October 2019

Dear Guest,

Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies.

Kind regards,

James Fraser
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019

This hotel must be recommended not only for its superb location in the centre of Edinburgh with beautiful views across Princes Street Gardens to the castle and old town but also the efficiency and friendliness of the staff. I had already paid extra for a castle view room which was more than worth it and upon arrival we were upgraded to a Privilege room with a large bay window on the sixth floor which we found to be very well equipped comfortable and spacious with excellent views. Any noise from the road below was minimal.

There was a very good selection of food for breakfast catering for all dietary requirements. The bar restaurant and reception are set in a bright modern atmosphere again with excellent views across the gardens.

The internet always worked well and the rooms were very well cleaned and all teas coffees bath towels etc were replaced every day. After four full days in this beautiful city it was always such a pleasure ro return to such a pleasant room. Small requests such as soya milk in the room were dealt with quickly and efficiently.

For a hotel in the centre of Edinburgh with a large turnover of guests I couldn’t fault it and would most definitely stay again.

Date of stay: October 2019
2  Thank 471honey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City Princes Street Hotel, responded to this reviewResponded 29 October 2019

Dear Guest,

What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh.

Kind regards,

James Fraser
General Manager

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Reviewed 25 October 2019

This hotel is located at the best location in Edinburgh, on Princes Street, not far from the Railway station, with a great view on the old city.
The hotel itself needs some refurbishing.
We had the impression, Staff was a bit too busy with so many guests.
The rooms are OK but not too big.

Room tip: Do have a room with Castle view rooms on the other side have no good view at all
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank 213casparv
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City Princes Street Hotel, responded to this reviewResponded 29 October 2019

Dear Guest,

Thank you for your comments. We really appreciate you taking the time to write about your experience. We are pleased that you found our location to be fantastic, We are an older three star property and whilst some areas require a refresh we do our best to ensure clean.

We do hope to see you again on your next visit to Edinburgh.

Kind regards,

James Fraser
General Manager

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Reviewed 24 October 2019

Everything could be acceptable, but when there is no internet almost at all it is unbearably. The connection is unstable, the speed is like 20 years ago. Even when I got a password from a private hotspot, it was the same. In this hotel you can forget about Whatsapp calls - you will be lucky to manage to send and receive audio messages.
There are some small defects as well like unstable work of card-reading machine in the lifts - sometimes you have to try more than a minute to finally activate it.

Date of stay: October 2019
    • Value
    • Location
    • Service
1  Thank fedchenkov16
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
James F, General Manager at Mercure Edinburgh City Princes Street Hotel, responded to this reviewResponded 29 October 2019

Dear Guest,

We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback.

We are sorry that there was issues with the internet at the time of your stay. We do not normally have issues with this, we have done a speed test today and the speed is acceptable 35.8 mbps download and 9.86 mbps upload. it is possible that the server may have been down.

kind regards,

James Fraser
General Manager

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