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“Nice Place - Shame About Dinner”

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Edinburgh Capital Hotel
Ranked #93 of 148 Hotels in Edinburgh
London
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice Place - Shame About Dinner”
Reviewed 1 February 2014

Arriving by car I found the access a little confusing, but there was enough parking for all. Check in was a delight being sorted by Magda, who was charming and very helpful, asking if I wanted a morning call and a paper. Both of which I ordered but neither arrived. Rooms are very pleasant but in need of a refresh, but the bathroom was clean and the bed comfortable. The dining room is open until 9.45 so I went for dinner. I ordered the chicken terrine and the seafood linguine. The chicken starter arrived and was so cold it was tasteless, both the chicken and the relish were straight from the fridge. The main, linguine, was over cooked as was the seafood forming a range of various sized pebbles at the bottom of the bowl. The least enjoyable dinner I have had away for some time. Despite mentioning to the waiter, little reaction was gleaned. It was a long day and I was hungry and still had work to do. The house wine was acceptable though.
Breakfast was an enjoyable experience, albeit that I was down early and all was reasonably fresh, i saw no renewals while I dined, which would make me wonder what it would be like come 9 am!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonOdysseus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 3 February 2014
Dear Reviewer,

Thanks for your detailed feedback, pleasing to read that your check in was charming experience, I will certainly look into why neither the wake up call or paper arrived. Disappointed to read that you did not enjoy your restaurant meal and I will go through this in detail with the Kitchen team. I am glad that your breakfast experience was enjoyable, and in answer to your question regarding the freshness of the buffet come 9am, I would like to say that due to the nature of the buffet this is monitored throughout service and refreshed as appropriate and going through the other comments on here you will see that breakfast receives many positive comments including those after 9am.

Regards

Simon and Team
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Traveller tips help you choose the right room.   Room tips (211)
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English first
Newcastle, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2014 via mobile

My boyfriend and I stayed in the hotel only for 2 nights but we had great time.
The reception staff were friendly, the lady who checked us out was very friendly asking how our stay had been and letting us leave our bags while we went into town before getting out train home.
The room was very spacious with a huge comfy bed, my only issue with the room was that we were on the main road so you did get a lot of noise coming through, but it was nothing major!
You can get the number 26 bus from just outside the hotel, straight into town which is good, but you must have correct change for the bus as the drivers don't have any and we ended up paying £10 for two all day tickets as we didn't have any change. Overall a very good experience and a good stay in the hotel.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tashper91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 29 January 2014
Dear Reviewer,

Great to read that you found the team to be “very friendly” and that you enjoyed the “huge comfy bed”, the bus service is certainly well utilised by many of our guests and it’s a good tip to have the correct change.

Look forward to seeing you again sometime soon.

Kind Regards

Simon and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2014

I went to Edinburgh and stayed at this hotel. It has a swimming poopl and is brilliant. The rooms are a bit tired but are lovely and cosy. If you are going to the pool, put your costume on underneath before you go because there is no changing cubicles. It is still really nice. The food is so nice and the room service is really nice. It is just amazing and I will be coming back again.
But some of the people were up at night with a baby.

Room Tip: Seep on the bottom floor on the west side because it is quiet.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jena W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 28 January 2014
Dear Jena,

Thanks for the feedback and of course choosing to stay with us at the Edinburgh Capital Hotel, very pleasing to read that the swimming pool and food rated highly.

Look forward to welcoming you back in the near future.

Regards

Simon and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 January 2014

My husband booked this on the morning of our stay and got an amazing deal,, upon arrival we asked for an upgrade as it was my birthday. We got the upgrade. The room was spacious and clean good shower and everything you need. We only needed somewhere to sleep as my husband had pre book dinner in town and we didnt have breakfast to cant comment on the food.

Free car park and ok it was £12 each way in a taxi into town,,but in Edinburgh city you will pay that for parking over night as most city centre hotels have no car parking .
The check in staff were lovely.

It really does depend on what you are after ,, we wanted somewhere to put our heads down and have a good nights sleep after a great night in a great city. I would stay again,, they even had a swimming pool.


For what we payed you cant go wrong,...

Room Tip: The rooms at the front of the hotel have a lovely view over a lovely park,,
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 27 January 2014
Dear Reviewer,

Thanks for your detailed feedback, appreciate your comments regarding the team and will certainly pass this on.

Kind Regards

Simon and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2014 via mobile

The good points include a modern room, a huge bed, excellent breakfast and a friendly welcome. Very nice hotel and wouldn't hesitate to stay here again. However there is a few notes, the towels do smell as if they've been deep fried, and our duvet did smell strange until we contacted reception and they were changed quickly. Overall, a very pleasant stay.

Stayed January 2014, travelled as a couple
Helpful?
Thank Dan429366
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 27 January 2014
Dear Reviewer,

Thanks for sharing your positive feedback, delighted that the breakfast and friendly team were amongst your highlights.

In regards to both the towels and the bed linen, I will certainly look into this further however I can assure you that all our linen is professionally laundered off site and arrives in bulk and cant say that we have had any other feedback relating to odours.

Thanks again for your comments.

Regards

Simon and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mull
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

Came for the weekend with my husband, daughter and her fiancé, and our son and his girlfriend. Staff excellent, helpful and cheerful. Rooms very clean, great beds. Breakfast great. Didn't have dinner but that was only because we had pre booked else where. Will definitely be back.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 27 January 2014
Very pleasing to read that you all had such a great stay, and that you highlighted the comfy beds and great breakfast.

Look forward to welcoming you back to the hotel.

Regards


Simon and Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 January 2014

We had a family New Year's Day meal at the hotel, and had a very positive experience. The whole ambiance of the occasion was excellent, and good quality food was served by a very helpful and customer-orientated staff. Roll on next New Year's Day!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Douglas0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CapitalManager, General Manager at Edinburgh Capital Hotel, responded to this review, 21 January 2014
Dear Reviewer,

Thanks for choosing to join us for your families New Year Day’s meal, the team will be delighted by your glowing feedback.

Look forward to seeing you again next year if not before!

Regards

Simon and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Edinburgh Capital Hotel

Property: Edinburgh Capital Hotel
Address: 187 Clermiston Rd | Corstorphine, Edinburgh EH12 6UG, Scotland
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Family Hotel in Edinburgh
#45 Business Hotel in Edinburgh
#54 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Edinburgh Capital Hotel 3*
Number of rooms: 111
Official Description (provided by the hotel):
Edinburgh Capital Hotel has great views across the west of the city and enjoys close proximity and easy access to Edinburgh Airport, Murrayfield Stadium and Edinburgh Zoo. You are never too far away to explore the sights and sounds of the historic City of Edinburgh. Stylish and comfortable guestrooms with free WiFi, extensive leisure club and substantial free car parking. Westview Restaurant and Bar offers good food at great prices. Open for breakfast, lunch and dinner. Number 26 bus operated by Lothian Buses runs a regular service into the City Centre. Whether your stay is business or pleasure, Edinburgh Capital is the perfect choice for a memorable visit to the City. ... more   less 
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Also Known As:
Best Western Edinburgh
Edinburgh Best Western
Edinburgh Capital Hotel Scotland

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