After visiting Edinburgh zoo with family we decided to make a night of it and booked to stay at Edinburgh Capital Hotel. On arrival we were very pleased the hotel was modern and much more than we expected. The gentleman on reception who checked us in was very welcoming and helpful or so we thought! He advised us that the hotel would be closing the following day due to water work but not at any point did he direct us to a sign at reception or tell us that we would need to ensure we were showered and finished with requiring any water at all by 10am. So as you can imagine we were extremely disappointed when we went to get washed just after 10am before check out at 11am and there was no running water in either the shower or the sink and we had no use of our toilet either. We had a whole day planned out in Edinburgh and it was ruined by the fact neither of us could have a shower or even clean our teeth and use the toilet so we had to cancel our plans and head home early. We were also very disheartened when we called reception in the morning to ask why there was no water and we were advised there was a sign at the desk! My girlfriend who is a hotel receptionist herself found this more than unacceptable because something as important as running water should be verbally discussed with guests at check out and a reminder left in the room by housekeeping or hotel management so that guests are fully aware of the situation and cant have their getaways ruined. If we were to stay again we would definitely call first to make sure there was no work at the time of our stay.
- Official Description (provided by the hotel):
- Edinburgh Capital Hotel has great views across the west of the city and enjoys close proximity and easy access to Edinburgh Airport, Murrayfield Stadium and Edinburgh Zoo. You are never too far away to explore the sights and sounds of the historic City of Edinburgh. Stylish and comfortable guestrooms with free WiFi, extensive leisure club and substantial free car parking. Westview Restaurant and Bar offers good food at great prices. Open for breakfast, lunch and dinner. Number 26 bus operated by Lothian Buses runs a regular service into the City Centre. Whether your stay is business or pleasure, Edinburgh Capital is the perfect choice for a memorable visit to the City. ... more less
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- Also Known As:
- Best Western Edinburgh
- Edinburgh Best Western
- Edinburgh Capital Hotel Scotland