Recently stayed at the hotel as a returning guest as I was attending an event in the Edinburgh area.
The location of the hotel is ideal for Haymarket train station which worked well for me also.
Unfortunately I was on the top floor near a very noisy cupboard, the room was dated with furniture in poor condition- all of this I could deal with. What I don't appreciate is the lack of cleanliness standards, the room was thick with dust across the room and around the edges of the carpet were both dirty and stained. The bathroom wasn't much better with hairs and other items which I wont mention around the bathroom, the toilet handle was also loose. Where are the housekeeping standards and who checked this room for my arrival as this is not acceptable?
Breakfast in the morning was ok, although I had to ask for coffee three times before it arrived. The food quality was good. The staff at reception were very pleasant on arrival and departure.
With so many hotels in the Edinburgh area I would be reluctant to return due to the poor housekeeping standards experienced.
- Official Description (provided by the hotel):
- A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more less
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- Also Known As:
- Hilton Edinburgh Grosvenor Hotel Edinburgh
- Edinburgh Hilton
- Hilton Edinburgh Grosvenor Scotland