Best avoid this hotel in Edinburgh to be honest unless you want to share it with the odd uninvited guest, yes that's right! My partner was in Edinburgh on business and after a long day of meetings he arrived back late to his room and found another guest running around, this guest had not been invited. It was a mouse! A mouse in 4 star Hilton. He contacted reception, who seemed totally unfazed by the information but immediately moved him to another room. He was offered complimentary breakfast and on checking out the room rate was reduced.... that's it reduced. No appearance by Manager or Deputy Manager - both of whom apparently not available at 9am on a Thursday morning nor available the night before. And of course the only personnel with authority to reduce the rate further or offer compensation/free vouchers. Clearly the episode did not warrant either member of staff being contacted.
Of course these things do happen and often is due to circumstances beyond one's control but it should NOT occur in hotels charging £150 a night room only rates. And it certainly should warrant an appearance by a Manager or Deputy Manager. Best avoid this hotel clearly customer services is NOT top of their priority list regardless what Hilton website states!
- Official Description (provided by the hotel):
- A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Edinburgh Grosvenor Hotel Edinburgh
- Edinburgh Hilton
- Hilton Edinburgh Grosvenor Scotland