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“Not perfect, but we will be back”

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Hilton Edinburgh Grosvenor
Ranked #118 of 149 Hotels in Edinburgh
Level 6 Contributor
194 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Not perfect, but we will be back”
Reviewed 26 May 2014 via mobile

A curates egg of a Hilton. On the plus side friendly and helpful staff and an excellent breakfast. On the minus side very tired room with MFI style furnishing, not the contemporary des if promised on the website, wifi annoyingly drops out constantly and the promised complimentary morning newspaper didn't arrive on either of the two mornings we were there. The nearest public car park is a mike away although the hotel offers a complimentary taxi back! But overall there is something we liked about this hotel, must be the people, we will return.

Stayed May 2014
Helpful?
Thank Julianfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Daer Julianfin,

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.

I take on board your feedback regarding the WIFI conectivity and the complimentry newspapers and will share this with the Front office Team.
I look forward to welcoming you back in the very near future.

Best Wishes
AshSingh
Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (392)
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Lisburn
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 26 May 2014

A well located hotel for central Edinburgh close to all the major tourist attractions. The hotel accommodation was excellent with spacious rooms and comfortable beds. Breakfasts were exceptional with plenty of choice. Rail, bus and from August 2014 tram links are all close by. I would highly recommend this hotel to anyone visiting Edinburgh.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Leonard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear Leonard M,

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.

I am delighted you enjoyed all apsects of your stay with us and will ensure your review is shared with the team members at the property.

I do look forward to welcoming you back in the very near future

Best Wishes
Ash Singh Deputy Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilmarnock, United Kingdom
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 May 2014

Arrived at hotel and was dealt with efficiently but not overly welcomed. Breakfasts were excellent but room was fairly small. First night was sleepless due to noise from the bar area below and noisy guests across the corridor until around 4 am. Next day while catching up on sleep in the afternoon, there was a fire drill which meant we all had to be evacuated. Overall a little disappointed with our stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear Brian M,
We sincerely appreciate you for taking out time to share your experience.
It is worth mentioning that your feedback is incredibly important to us and we are seriously taking your comments into consideration as we endeavour to improve our on-property experience.

At Hilton, we consider your safety to be of paramount importance and it is therefore essential that we evacuate the hotel when the fire alarms goes on.

With this thought, we look forward to welcoming you back and thank you for allowing us the opportunity to serving you at this occasion.
Best Regards
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Seaton, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2014

Hotel is two parts - we stayed in one (The town House) and ate in the other.
Room was small - not a lot of room around the bed,(legs were falling off bed, so not a lot of sleep on night 1, slightly improved after visit by odd job man next morning who tried to tighten the bolts) no storage drawers, 1 wardrobe, there was a Safe. Our room was at the rear of the building so fairly quiet, others at the front apparently had a disturbed night due to some form of late night reveling taking place in the street. Bathroom, small but clean and tidy. Food - breakfast was good (and they can cater for Coeliacs) evening meals were shockingly poor, service at dinner was not up to standard. Staff were friendly and helpful, and location is great for the city sightseeing. Strangely we would stop again, but not eat evening meals there. Wine list not very good and very expensive for what they have, bar prices perhaps a little on the costly side of things. They seemed a little overawed at trying to deal with a conference type event.

Room Tip: Ask for a at the rear of the Town House
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stewart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear Stewart L,
We sincerely thank you for writing about your recent stay experience through Trip Advisor.
We as a team at the hotel are immensely perturbed, post learning about this insipid experience of yours. Yes, we do realize that we fell short of your expectations at this moment. Needless to say, we have made a diligent note of it. Concerned departments have been instructed to ensure that they work on the feedback provided.

Our food and beverage team have noted your comments and are working as a team to overcome the shortfall.
It is hoped that you would leave this experience of yours in isolation and present us with another opportunity to delight you.
With this humble thought, we look forward to welcoming you back.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seaton, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 May 2014

Location good, easy walk to centre, easy bus trip from airport.l Restaurant food quality poor. Wines selection poor. Everyday selection and expensive. Staff polite and courteous but need restaurant training. Queues for breakfast tables, but breakfast good when you get it. Get room at back if you don't want street noise at 5am.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Stewart L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear guest,

At the outset, we sincerely appreciate you for taking out time to share your experience with us.

I take on board your feedback regarding the meals and will share this with the Food and Beverage team.
I do hope you return to Hilton Edinburgh Grosvenor in the very near future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 May 2014

I stayed in the Town House across the road from the main hotel. Was there for a reunion weekend, bar priced were good as the organisers had negotiated a price as there were 215 of us. Other wise take out a mortgage. A very good hotel spoiled by lack of attention to detail. Some problems (2) rectified immediatley some still waiting. Hot room, cold cooked breakfast, cracked crockery. Don't take your car, NCP parking £24.10 for 24 hours, on street £2.20 per hour max 4 hours. traffic wardens in abundance. Lots of new oneway streets and no entry for cars due to the tram system, even the taxi drivers are unhappy. Princess Street some 15 to 20 mins walk away. Marks and Spencers just round the corner on the main road to the right. Costa coffee in the hotel is a rip off.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear Jean M,

Thank you for your recent review of Hilton Edinburgh Grosvenor.

I am pleased to read that you enjoyed your stay with us but will certainly feedback your comments regarding breakfast and attention to detail.

I am concerned that you found our Food and Beverage to be expensive. We regularly benchmark ourselves against the competition in the city centre and our price points are well within the average. We offer wines at varying prices and measures and we find that our alcohol pricing is fairly consistent with the market in which we operate.

However, I am always keen to listen to feedback and we will again look at the pricing.

I do hope you visit us again in the very near future.


Best Wishes

Ash Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
20 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 May 2014

Best avoid this hotel in Edinburgh to be honest unless you want to share it with the odd uninvited guest, yes that's right! My partner was in Edinburgh on business and after a long day of meetings he arrived back late to his room and found another guest running around, this guest had not been invited. It was a mouse! A mouse in 4 star Hilton. He contacted reception, who seemed totally unfazed by the information but immediately moved him to another room. He was offered complimentary breakfast and on checking out the room rate was reduced.... that's it reduced. No appearance by Manager or Deputy Manager - both of whom apparently not available at 9am on a Thursday morning nor available the night before. And of course the only personnel with authority to reduce the rate further or offer compensation/free vouchers. Clearly the episode did not warrant either member of staff being contacted.

Of course these things do happen and often is due to circumstances beyond one's control but it should NOT occur in hotels charging £150 a night room only rates. And it certainly should warrant an appearance by a Manager or Deputy Manager. Best avoid this hotel clearly customer services is NOT top of their priority list regardless what Hilton website states!

Room Tip: Best to avoid.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chris l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 May 2014
Dear Chris l,
Please accept my personal apologies for your recent disappointing experience with us. I wish to assure you that your feedback is important to us and that my team members are focused on making the necessary corrective actions.

Your feedback has since been thoroughly investigated and since the day you alerted us on this situation, my engineering team with an external specialist has looked for all possibilities and sources that may have caused the issue and continuously working towards eliminating the cause completely. Also, as a precaution, we are completing regular internal check and external audits by a third party.

Please be assured that the safety and security of our guests is of the utmost importance to us and we follow the highest standards to maintain our products.

My sincere apologies once again, and do contact us directly should you have any further queries on this matter.

Yours sincerely,

Ash Singh
Deputy Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Edinburgh Grosvenor

Property: Hilton Edinburgh Grosvenor
Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Official Description (provided by the hotel):
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 
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Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

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