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“Great Location”

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Hilton Edinburgh Grosvenor
Ranked #121 of 151 Hotels in Edinburgh
Reviewed 11 June 2014

Hotel is in a fantastic location is a 2 minute walk from Haymarket station and a 10 minute walk from Edinburgh Castle and Grass market. We had a very nice room, however as the hotel is quite old the rooms didnt have individual air conditioning units which meant our hotel was extremely hot all night long. We kept the window open but this meant we got the street noise, which could be a little noisy as there was a wedding going on downstairs. Overall we had a good stay and I would happily stay at the hotel again.

  • Stayed: June 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Tarra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this reviewResponded 19 June 2014

We sincerely appreciate you for taking out time to write this review.

Entire team is ecstatic to hear that you had a pleasant stay with us. Your kind words of appreciation will definitely inspire the team to continue to deliver their best.

We look forward to the opportunity of welcoming you back at the Hilton Edinburgh Grosvenor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,430 - 1,436 of 2,724 reviews

Reviewed 11 June 2014

very welcoming, professional and quiet location. very enjoyable experience. would definately recommend for a quite weekend away. Free Wi-Fi in room, we were on the second floor. Iron and ironing board, premium on demand films if you want to pay for them. overall very good, close to town although parking £24 for 24 hours and 10 mins walk from hotel although free car pick from hotel is a good service

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this reviewResponded 19 June 2014

Dear Guest,

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.
I am deighted that you enjoyed all aspects of your stay with us. I will ensure your review is shared with the team here.
I look forward to welcoming you back in the very near future.
Kind Regards,

Ash Singh
Deputy Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

We were a little concerned about staying here after reading a couple of tripadvisor reviews, but were very pleasantly surprised. The staff upgraded us for free to a large corner suite, which was nice. It did have a bit of an odd smell but not enough to make a difference (it's an old and quirky building, which lends to its charm in our view). When one of the rooms we had reserved had one bed instead of the two we requested, the staff immediately rectified the situation, then sent up a lovely tray of cookies, chocolate, and strawberries with an apology. The delicious, abundant breakfast is complimentary for Hilton Honors members. The staff was excellent, and truly made the difference in our experience: friendly, helpful front desk personnel, and attentive, well-trained wait staff in the restaurant. Good location, just a short walk to the city center. I would recommend that guests request one of the larger rooms to avoid the issues mentioned in previous reviews.

  • Stayed: May 2014, travelled with family
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1  Thank beckyfulcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this reviewResponded 11 June 2014

Dear beckyfulcher ,

We sincerely appreciate you for taking out time to write this review. Entire team is delighted to hear that you had a pleasant stay with us.
Your kind words of appreciation will definitely inspire the team to continue to deliver their best.
We look forward to the opportunity of welcoming you back at the Hilton Edinburgh Grosvenor.

Best Regards,

Ash Singh
Deputy Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Having stayed at other Hotels in the city this is the best one so far for getting a good nights sleep not a lot of traffic noise or noisy people passing by . A ten minute walk gets you right into the city centre. Staff very pleasant and helpful would go back again.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Hotels & Resorts
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this reviewResponded 11 June 2014

Thank you for taking time to write your feedback about Hilton Edinburgh Grosvenor.

We are elated to know that you had a great experience at the hotel and our services were at par with your expectations. Your encouraging feedback is a source of vast motivation for us as we try to achieve even higher standards of service and guest satisfaction.

We eagerly look forward to welcoming you again at the Hilton Edinburgh Grosvenor.

Kind Regards,

Ash Singh
Deputy Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Will defiantly go back all good everywhere great location in Edinburgh Town center. Rooms very comfortable and breakfast is worth going too. Staff are very friendly and go out there way to help you all the time.

  • Stayed: April 2014, travelled on business
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Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this reviewResponded 11 June 2014

Dear Valued Guest,

Thank you for such a heart-warming feedback! Pleased to know that you enjoyed your stay at our hotel. Your satisfaction is of primary importance to us. Will strive to make many more additions to your list of great experiences at the hotel.

We look forward to seeing you at the hotel very soon.
Regards,
Ash Singh
Deputy Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Hotel not quite Hilton style. Difficult to move around with heavy cases as many stairs. Breakfast not included in high price. Bathroom far from perfect. Shower did not work. Small double room. Friendly staff though!
Convenient for station and bus to airport. Interesting area.

Stayed: August 2013, travelled as a couple
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2014

Checked into hotel late evening. Told by receptionist that my room was across the street in their other building. So walked to the other end of the street in the rain, to enter what resembled a hostel. No offer of an umbrella. The Room was very hot so I had window slightly open, but couldn't sleep due to the leaking drainpipe by the window. So a choice between hot and noisy.
The taps in the bathroom produce a trickle of water at best.
. I ordered room service, but was told there was no pizza as the hotel was busy last week?? Settled for a burger and asked for no cheese or bacon. When it arrived it was covered in cheese and bacon. I was expecting Basil Fawlty to appear at any time.
My firm has an office close by which I visit regularly. Next visit I will stay at a proper hotel in the centre of Edinburgh and cope with the longer commute.
Awful.

Stayed: June 2014, travelled on business
1  Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Edinburgh Grosvenor

Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#60 Luxury Hotel in Edinburgh
Price Range: £61 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Official Description (provided by the hotel):
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 
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Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

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