We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fine provided you get a deal!” 3 of 5 bubbles
Review of Hilton Edinburgh Grosvenor

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Hilton Edinburgh Grosvenor
Ranked #119 of 150 Hotels in Edinburgh
Herts
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fine provided you get a deal!”
3 of 5 bubbles Reviewed 20 July 2014

Having read some of the reviews, I was a little concerned to say the least!!

I arrived in Edinburgh around 12pm and was approached by a porter, I asked could they store my luggage as I could not check in until 3pm. He then spoke to the reception and they checked me in early without a fee.

I was housed in the Townhouse - which is across the road. My room was a very compact one bedroom room. As long as you are aware about this, then this is fine as for the price I paid it was reasonable value. If I has paid much more it would not have value.

The room was clean, reasonably recently decorated with stylish bathroom. The main drawbacks were - no safe (would expect this in 4* hotel), and wi fi in rooms is not free.

The breakfast was very good and was all the usual you would expect from a chain hotel with a few local twists e.g. haggis and tatties.

Part of the character is the age of the building, so it will creak!

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheHertsTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 July 2014
Dear TheHertsTraveller,

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.
I am delighted you enjoyed your stay with us and found our location perfect for your needs.
I will ensure you review is shared with the team at the hotel. I look forward to welcoming you back in the very near future.

Best Regards,

Ash Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,414 reviews from our community

Traveller rating
    471
    796
    628
    323
    196
See reviews for
232
958
177
595
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (377)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Durham, United Kingdom
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 20 July 2014

We decided to have a late break and booked on the same day as arrival,we checked in very quickly with the help of a friendly lady who also gave us a map of the city and reccomended places to go,when we got to our room things went downhill fairly quickly as window was hanging into room with timber beads to hold it in place stood next to it,room also covered in dust and nowhere to plug the kettle in without moving it to another area of room wich i thought very strange,back down to reception and offered another room and a drinks voucher as a sorry,new room was bigger and better and although this was a dated room we were happy,the staff couldnt doo enough to help us and were great,Breakfast was great as you would expect from the hilton brand name but i do think this needs looking into as it was a safety risk

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank spudh2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 28 July 2014
Dear Guest,
We sincerely appreciate you for taking out time to share your experience. Guest feedback through Trip Advisor is incredibly important to us and we are quite seriously taking all your comments into consideration as we endeavour to improve our on-property experience.

We hope that you would treat this experience of yours in isolation and would present us with another opportunity to serve you. We look forward to welcoming you back.

Best Regards

Ash Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 20 July 2014

Stayed in the main hotel building for two nights. Location was fine albeit slightly on the edge of the main city centre. Room was large, clean and well equipped. Ordered room service breakfast both mornings which were delivered on time and were as expected. Only downside was the slightly strange aroma in the room as has been noted by other reviewers - faintly stale fishy!

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank AJWM41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 21 July 2014
Dear AJWM41,

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.

I am pleased that your comments about the hotel were on the whole positive. I take on board your feedback regarding the smell in the room and currently working with the house keeping team to reslove it.
I look forward to welcoming you back in the very near future.

Best Wishes

Ash Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 20 July 2014 via mobile

We spent one night in this hotel and that is definitely enough. We paid to upgrade and were given a room where the windows were about 7 feet from the ground so could not see out. We were upgraded free if charge to the Town House across the road.
The room was large but very very basic. Furniture was cheap and nasty. No mini bar. Floor creaked Bed creaked. Asked for ice and still waiting.
Poor show for a Hilton hotel.

Stayed July 2014
Helpful?
Thank Jackall284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
birmingham, United Kingdom
1 review
4 of 5 bubbles Reviewed 19 July 2014

I found the rooms clean but the basic room was very small- only just acceptable for one person. The TV was dreadful. Thankfully we were moved to a larger and very acceptable room (with a good TV) when my wife joined me. The breakfast was very good. The staff were generally helpful but not consistently so. The surrounding area is pretty drab, but the location allowed easy access to the conference centre.

  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Francis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 21 July 2014
Dear Francis P,

Many thanks for taking the time to post a review of your stay at Hilton Edinburgh Grosvenor.
I am delighted that the hotel met your needs in terms of location and can only apologise for the faulty TV. I have asked my engineering team to look into this as a matter of urgency.

I do hope you decide to return in the not too distant future.

Best Wishes
Ash Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 19 July 2014 via mobile

Stayed for 3 nights at the end if a road trip hoping for a bit of luxury. It didn't quite offer luxury but was a solid Hilton experience (for those who have stayed in the chain before).

Breakfast was brilliant as always with plenty on offer, and GLUTEN FREE bread on request. We were on the DBB rate so are in the restaurant 3 times. The steak was disappointing being served luke warm, but the Caesar salad, beef, and starters were lovely. The place was quiet do service was prompt.

The biggest let down for this hotel, and having read a few reviews have to agree, there is an unpleasant smell in parts. The curtains smell like ammonia and this becomes somewhat toxic throughout the night. Housekeeping clean thoroughly and air freshened are used, but these wear off.... Something should be done about the cause!!

Stayed July 2014
Helpful?
Thank MissMaimz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Lovely large room and bath room with window. Every where very clean Restaurant food and service excellent Parking quite a problem Location for all amenities very good day pass for trams and buses £3.50 all day

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Alistair W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosvenor_Edinburgh, Manager at Hilton Edinburgh Grosvenor, responded to this review, 21 July 2014
Dear Alistair W

Thank you very much for your recent review of Hilton Edinburgh Grosvenor.

I am delighted that you enjoyed your stay with us and I will ensure this review is shared with the entire team.

I look forward to welcoming you back in the very near future.

Best Wishes

Ash Singh
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Edinburgh hotels
Old Town
Hilton Edinburgh Carlton
Hilton Edinburgh Carlton
#47 of 150 in Edinburgh
4.5 of 5 bubbles 433 reviews
West End
DoubleTree by Hilton Hotel Edinburgh City Centre
West End
Mercure Edinburgh Haymarket
Mercure Edinburgh Haymarket
#57 of 150 in Edinburgh
4.0 of 5 bubbles 483 reviews
Show Prices
Show Prices
Show Prices
Old Town
Novotel Edinburgh Centre
Novotel Edinburgh Centre
#75 of 150 in Edinburgh
4.0 of 5 bubbles 2,409 reviews
West End
The Dunstane Hotel
The Dunstane Hotel
#13 of 150 in Edinburgh
4.5 of 5 bubbles 1,251 reviews
West End
Tune Hotel Haymarket, Edinburgh
Show Prices
Show Prices
Show Prices

Been to Hilton Edinburgh Grosvenor? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Edinburgh Grosvenor

Property: Hilton Edinburgh Grosvenor
Address: Grosvenor Street | Haymarket, Edinburgh EH12 5EF, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#57 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Edinburgh Grosvenor 4*
Number of rooms: 184
Official Description (provided by the hotel):
A historic 1860s listed building, the Hilton Edinburgh Grosvenor hotel is housed over two buildings, a main building and a townhouse building. Situated in the stylish West End of the city, our hotel is just 200 meters from Haymarket train station and offers easy access to Edinburgh's iconic attractions, from Edinburgh Castle to Princes Street and the Royal Mile and is the perfect location to explore Scotland’s capital city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Hotels.com, Booking.com, Prestigia and Priceline so you can book your Hilton Edinburgh Grosvenor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Edinburgh Grosvenor Hotel Edinburgh
Edinburgh Hilton
Hilton Edinburgh Grosvenor Scotland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing