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Holiday Inn Edinburgh City - West
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Reviews (906)
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All reviewsmini suitequeensferry roadretail parktwo double bedsupgraded to a suitefifth floorgood sizefree wifiminute bus ridebus servicean upgradereception stafftwo night staystayed here for one nightbreakfast was excellentfamily roomhaggis
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513 - 518 of 907 reviews
Reviewed 15 October 2013

My wife and I stayed at this hotel for a weekend break in Edinburgh.
Not too far out of town, approximately 25-30mins easy walk.
Bus stop across the road costs £1.50 to City centre.
Good size room, nice and clean, two comfortable double beds, decent bathroom.
Didn't eat or drink at the hotel, parking was free.
Would use this hotel again when we return to Edinburgh.
Best thing about Edinburgh? The Scottish people! Honestly. Lovely, friendly, funny and the pubs............

Room Tip: The higher the floor the better the view
  • Stayed: September 2013, travelled as a couple
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Thank ByJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 19 October 2013

Dear ByJean,

thank you for your recent review for our hotel. I am pleased to learn that you enjoyed your stay with us and that you found our rooms clean and comfortable. Thank you for your kind comments and we hope to welcome you back to the hotel again soon

Kind Regards

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Reviewed 11 October 2013

Booked this hotel because we are in the IHG rewards scheme and the price was good. Parking is free. The hotel is about a 30 minute walk from Princes St but you can always catch a bus outside for £1.50 single - sadly they do not take Manchester over-60s bus passes, unlike London. Our room was on the 5th floor with a view over the city and the Forth estuary - brilliant and far better than the view from the roof of the National Museum of Scotland. All the staff were very friendly and efficient. The bar is nice and the food served there during the day is good - we had chicken and avocado sandwiches which were excellent. We did not eat in the restaurant but had breakfast. I would rate the breakfast as average and unexciting but there was plenty of variety and perhaps we should have ordered omelettes or similar to be cooked fresh. A couple of minor niggles - bath tiny and towels small - but nothing that would stop us returning for another visit.

Room Tip: Go as high as possible for the views.
  • Stayed: October 2013, travelled as a couple
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Thank MeridianManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 12 October 2013

Dear MeridianManchester,

thank you for you recent review for our hotel. I am pleased that you had a pleasant stay with us and that you found our views from the room to be brilliant. Thank you for your comments regarding the towels and the bath as we value your feedback and this will be used in a constructive manner. I will be sure to pass on your feedback to our team regarding the friendly and efficient service they provided during your stay. We hope you will come back and visit the hotel again soon

Kind Regards

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Reviewed 11 October 2013

My wife and I enjoy eating at the Holiday Inn Edinburgh City - West. There is always a warm welcome from staff and excellent food and drink. Ask for a window seat to enjoy the garden view while you enjoy your meal.

Stayed: October 2013, travelled as a couple
Thank Douglas0504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 12 October 2013

Dear Douglas0504,

thank you for taking the time to share your comments about our hotel. I am delighted to learn that you enjoy dinning with us and that you find our food and drink to be excellent. I will be sure to pass on your kind comments to our Food and Beverage team. We hope you will come back and visit the hotel again soon

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

An excellent hotel from some of best staff I've come across at any IHG hotel, cleanliness etc etc. Had a suite which was really worth the extra. Very highly recommended!

WORD OF WARNING. Booked through IHG central customer service rather thsn the hotel and they "messed" up - check any bookings you make with them to ensure the correct nights have been made.

  • Stayed: September 2013, travelled on business
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Thank sas600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 12 October 2013

Dear sas600,

thank you for taking the time to share your feedback on your experience you had whilst staying at our hotel. I am pleased to learn that you enjoyed your stay with us and I will be sure to pass your kind comments on to our team. We hope you will come back and visit the hotel again soon

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

A warm welcome with very helpful, freindly Reception staff, (Special thanks to Pama for letting us in the room early) Even the cleaners were all smiles and chatty! A First class hotel indeed!
The room (Deluxe) was ,modern and spotless with an excellent view,
couldnt fault anything, Well almost...
'Dick Turpin' behind the bar with his Nite club bar prices! (not the barmans fault obviously)
If the hotel does not want its bar becoming a tavern for the locals by hiking its prices,
why not make it 'Residents only' instead?

After a lovely day in the city we wandered into the bar for a nitecap (Sat 9.30pm) to an empty bar with the atmosphere of a betting shop at closing time, two large tv's beaming out football, Obviously to keep the barman awake!! Who quickly relieved me of £11.10 for 2 Jd's and coke!
come on!!! (If we had charged like that at Culloden we might have won!)
Almost spoiled the whole Holiday Inn experence...

Still Saying that we would definetly recommend this hotel and we will be back!
Thanks to all staff for a great stay!

Room Tip: Be aware of Bar prices!!
  • Stayed: October 2013, travelled as a couple
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Thank landy9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 10 October 2013

Dear landy9000,

thank you for taking the time to leave a review for our hotel. I am pleased to learn that you had first class stay with us and that you found our staff friendly and I will be sure to pass on your feedback to Pema. Regarding your comments about our bar tariffs our prices remain competitive with other establishments of a similar standard, however we value your feedback and we will use this in a constructive manner. Thank you for your kind comments and we hope you will come back and visit again soon.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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