A dress of mine was damaged in my room and the person(s) who did this tried to conceal the damage by removing a handful of beads that was part of my neck tie from the room. By doing this I was no longer able to fix the dress and it is now un-wearable.
I complained to reception staff who smiled and nodded and only when pushed did they offer to get a supervisor. The supervisor listened to me, promised a investigation. No one admitted responsibility for the damage and this was where the hotel staff appeared to be leaving the issue. Again when forced they offered money off my next stay and that they would send the details to me by e mail. Several weeks on and nothing.
As if that wasn't enough I checked my receipt to find that I had not stayed there at all but my female room mate had shared the room with a male friend of ours. The hotel staff did not seem to understand the importance of our other half's seeing this 'evidence' when we got home telling us that the names didn't matter. Again by sheer force of will the hotel staff relented and issued us with corrected receipts about an three quarters of an hour after the problem had first been reported. Thankfully we were waiting at the hotel for a transfer otherwise I would have been even less impressed if that is possible.
Had the hotel have given just a little bit of effort to try and fix these issues I wouldn't have bothered writing this review as it is I'm annoyed, more fool them.
- Official Description (provided by the hotel):
- Just a few minutes from Edinburgh’s city centre and principal financial/business district, Edinburgh City Hotel is located in a superb spot. The Old and New towns are within easy reach, and tourist treats like Edinburgh Castle, the Royal Mile and Hollyrood Palace are as easy to get to free WiFi, stylish and comfy guest rooms and very competitive rates may just make your mind up that this is the hotel for you! Friendly welcoming staff will always go the extra mile to ensure your stay in Edinburgh is a memorable one. ... more less
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- Also Known As:
- Edinburgh City Hotel Scotland