I have been here a lot, usually once a month sometimes twice a month and was very surprised to see such bad service on Friday 4th October!
I was there with my mum we were seated quickly and ordered our starters (paneer pakora and malai chicken boti), and our main dishes (chicken steak for me and my mum paneer karahi - which being Pakistani myself I know does not take long to cook compared to other dishes!)
So the waitress takes the our order about 7.50pm, walks away and gives the order in the kitchen. She then comes back saying after the starters the main dishes will take 40 minutes to be served but she said they will try to be quicker than that! We said ok no problem - so our starters were served quick. Starters were nice - malai boti peices could have been bigger for the price - seen better starters in Glasgow but never mind!
We finished our starters and waited for our main dishes to arrive at our table. We had to keep asking the waitress as by this time it was well past the 40 minute mark it was now almost 50 minutes! We then come to the 1hour 10 mark and another waiter comes to serve our food which was chicken briyani and some chicken tawa dish - I then said we did not order these mains - waiter then walks off( no eye contact or anything) in a mood and angry manner and takes it back to the kitchen. We then waited another 10 mins bearing in mind its now been 1hour 20 mins since we've had our starters - asked again and they said it will be here in 5 mins! still no sign of the food though!
My mum then asked to speak to the manager - who then came out we asked whats happening his response was that some dishes take longer than others! Funny thing is that people who arrived more than 30 mins after us had their mains served to them and they were clearly ordering more - curries, mixed grills which take longer than what we had! We said this to the manager but he failed to acknowledge this. They clearly messed up our order but did not want to apologise for serving the wrong order and not making ours!
If he had apologised we would have stayed but we walked out because he just shrugged his shoulders as if to say so what this happens kind of thing! He didnt even bother to stop us or offer us an alternative or a refreshment while we wait! BAD CUSTOMER SERVICE IF YOU ASK ME!
I have always enjoyed the food here and cannot fault it at all - its the only decent Pakistani restaurant in Edinburgh - however it is ashame that I will not be going here in a hurry!
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