We booked a night in the city suites to celebrate our engagement. We booked here because we wanted a balcony to enjoy some drinks before and after we went to the theatre and the website states every apartment has a balcony. So we had booked the one bed apartment as we didn't need anything bigger. When we arrived the apartment was on the ground floor and it had a terrace which we couldn't use as there was building work going on the street outside. We had a small digger outside the window instead. We went back to reception to see if we could move or even pay for an upgrade but were told they were sold out and they had already upgraded us to a 2 bed apartment. True but not any benefit to us as there was just 2 of us. So unless we had an argument the 2nd room was pointless. To be fair the apartment was nice with an excellent living area and it had the equipment we needed. Champagne glasses and a kettle. I think they could possibly do with a bit more cooking equipment, etc but that didn't really affect our stay. The bedroom was nice but the bedding felt cheap. The tone of the place wasn't very customer facing with a 3 hour reception and threats to fine you if you check out late and other such things. All just a bit unnecessary.
Such a shame because a few nice touches and some decent bedding and these apartments could be really excellent. Felt a little bit like they want to do it on the cheap but a tiny bit more spent would get more return custom. If these things changed i would go back but I must say I left underwhelmed this weekend.
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- Also Known As:
- The b Suites Edinburgh Hotel Edinburgh
- The B Suites Edinburgh Scotland