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Fountain Court Apartments - Grove
Certificate of Excellence
Reviewed 16 June 2014

I'm very positive about FountainCourt: It represents good value for the money.

We stayed for a week with four people in a nice-sized, two bedroom apartment at only 139 GBP per evening. Nice kitchen with amenities adjoining a two-couch sitting area, and two small bedrooms with two beds each. Nice, big windows in each of the three rooms. Good-sized bathroom. Free wireless that was pretty reliable. Good cleaning staff (did our dishes!).

If the story ended there, this review would report five stars.

But a bunch of niggling stuff, which you can put up with, dulls the gloss:

- Thin walls. We could hear doors slamming and people walking (and banging) in the rooms above and near us. On several occasions this activity woke me up and kept me awake. It's worse that the design is for some of the doors in the main hallway to slam shut by design.

- They gave us two sets of keys, but one of them lacked a key to the building. They said "the building is almost always open, so this isn't a big deal." But on one occasion one of our party came back late and was locked out of the building, so had to wake us up. This is because the front office is not open 24/7 -- they have a phone number, but if you're from abroad then using the phone is not necessarily an option.

- The mattresses were pretty soft, which wasn't great for my back. The pillows were also quite flat, which wasn't great for my neck.

- The WiFi blocks some services, like Skype. If you have a VPN you can work around this, but it's annoying. I get that this is a not a low-bandwidth service, but it's not streaming video either.

If the FountainCourt people are reading this: These are all (except for thin walls/floors) simple things that are easily fixed. If you fix them, you are more likely to have happier guests who will return. If ever back to Edinburgh, we may indeed return here because of the positives, but we'll think hard about it.

  • Stayed: June 2014, travelled with family
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Thank AnAmericanintheUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - Grove, responded to this reviewResponded 20 June 2014

Thank you for your recent review.

I am happy that you appreciated the benefits serviced apartments can offer-space, comfort, daily Housekeeping service and more value than the traditional hotel.

Our Reception is manned 24 hours, our Night team can be contacted on the mobile number should they be away from Reception doing their security walk round or attending to another guest. The main building doors should be locked.

Apartment internal doors are fire doors that must be kept closed.

We do have an on going mattress replacement program, we also have additional pillows available on request.

We are currently reviewing our Wifi and guest fair usage policy.

I do appreciate your constructive comments.

I look forward to welcoming you back when you are next visiting Edinburgh.

Kind Regards

Stephen Kinnear
Reception Manager

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92 - 98 of 288 reviews

Reviewed 3 June 2014

we rent a two bedrooms appartment in this place we were four, everybody found it perfect !!! nice place ! easy to go to new town or old town (buses at the corner of the street) appartment really comfortable very well equiped ( 3 tv...) washing machines (fully equiped kitchen, two showers and toilets...we really recommand this place !! and the people working on the place is really charming (like everybody in this superbe town)

  • Stayed: May 2014, travelled with friends
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Thank spfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Fountain Court team at Fountain Court Apartments - Grove, responded to this reviewResponded 5 June 2014

Thank you for the outstanding review you have given to our Grove apartments, it is always good to hear such positive feedback from our highly regarded guests. Your comments shall be passed on to the staff who will be very happy to hear them. We are glad that you found the city such a welcoming place and we look forward to seeing you on your next trip to Edinburgh.

Best regards

Colin Mackay

Fountain Court Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

We stayed here back in December last year and loved it , this time however we had some issues. It's extremely difficult to get parking at the front of the hotel , the last time my wife ran into reception and was given a code to get through the gate for the private parking no bother , then we parked up and went and checked in , this time though the jobsworth on the deck insisted my wife fully checked in first so I had to drive around for 10 mins while waiting for her in case one of Edinburgh s meanies came along.
Once in the room , the carpet was very stained , we only had 2 thin pillow s on the bed so had to call for another 2 .
The bedroom didn't have a tv , the soap bottle in the shower fell through the wall fixed dispenser , the bed squeaked like hell, the bathroom ceiling was badly stained , and to top it off , we were next to the pedestrian exit gate which made a racket constantly through the night with people coming and going , which was so noisy my wife had toilet tissue in her ears all night.
We asked for a different room next morning which thankfully we got for our second night. Wife got a better sleep , except for the drunk idiot pressing the buzzer from outside to our room because he'd lost his key , so we had to call reception.
So as I have said , we won't be back .

  • Stayed: May 2014, travelled as a couple
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Thank voddy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - Grove, responded to this reviewResponded 3 June 2014

Thank you for your review after your stay last weekend.

Having looked into your comments, I understand my colleague offered for you to park first then check in as is our procedure.

Please accept my apologies if the Housekeeping standards were not to our usual high standard. Double beds have two pillows as standard, with extra pillows available on request as part of our Green Business Tourism Scheme. Our Grove & Morrison Apartments do not have televisions in the bedrooms, previously you stayed in our Grove Executive Apartments which do have televisions in the bedrooms.

I understand that you did come to Reception demanding a room move and swearing at our Receptionist. We did offer an apartment within the same building.

Our Night team do respond to any calls from guests regarding noise and also do regular patrols.

Kind Regards

Stephen Kinnear
Reception Manager

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Reviewed 1 May 2014

Nice apartment in good location(city).you can walk from apartment to Edinburgh Castle about 45mins.I will back again as soon as I can.Just one thing to recommend,reception is quite far from apartment.

  • Stayed: July 2013, travelled as a couple
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1  Thank Siam0116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

Uncomfortable bed, many items missing from the kitchen, the kettle didn't work and had to be replaced on our arrival, bathrooms are shabby and in need of a refurb.
However, the location is great and the tesco and cash machine just around the corner are very handy.

Stayed: February 2014, travelled on business
2  Thank LittleB7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Reception Manager at Fountain Court Apartments - Grove, responded to this reviewResponded 26 February 2014

Thank you for your review.

Please accept my sincere apologies for the items missing in your apartment on your arrival and for the lapse in our usual high Housekeeping standards.

Kind Regards

Stephen Kinnear
Reception Manager

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Reviewed 24 February 2014

The apartment had everything that was needed for comfortable stay. It was very clean, spacious, it was quiet so sleeping wasn't disrupted at all, the location was great, a black cab from the royal mile was only £6. There a tesco express just around the corner which was handy. The staff were very pleasant. Overall the stay was very relaxing.

  • Stayed: February 2014, travelled as a couple
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1  Thank DanielJWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Fountain court team at Fountain Court Apartments - Grove, responded to this reviewResponded 27 March 2014

Thank you for your positive review, it is always good to hear feedback on customers pleasant experiences, and we are glad that you were able to relax with us. We look forward to welcoming you in the future.

Best regards

Colin Mackay

Fountain Court team

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Reviewed 15 February 2014

Stayed here with friends. lovely central place. Well equipped apartment and staff were very helpful. would definitely recommend this place and will be my first choice if looking for somewhere to stay in Edinburgh again.

  • Stayed: February 2014, travelled with friends
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1  Thank woodka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain_Court, Fountain court team at Fountain Court Apartments - Grove, responded to this reviewResponded 27 March 2014

Thank you very much for the review, it makes everything we do worthwhile to see that we are keeping our residents happy. The comments will be passed onto the staff, and we look forward to accommodating you again in the future.

Kindest regards

Colin Mackay

Fountain Court team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fountain Court Apartments - Grove

Address: 123 Grove Street, Edinburgh EH3 8AA, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #50 of 217 Speciality Lodging in Edinburgh
Price Range: £72 - £186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fountain Court Apartments - Grove 4*
Number of rooms: 43
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Also Known As:
Fountain Court Apartments - Grove Hotel Edinburgh
Fountain Court Apartments - Grove Edinburgh, Scotland

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