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“Friendly and helpful staff” 5 of 5 bubbles
Review of Leonardo Hotel Edinburgh City Centre (Haymarket)

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Leonardo Hotel Edinburgh City Centre (Haymarket)
Ranked #89 of 150 Hotels in Edinburgh
Certificate of Excellence
Leicestershire, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Friendly and helpful staff”
5 of 5 bubbles Reviewed 18 November 2013

Second time I have stayed at this hotel. It is easy to find if you use the Airport link bus and get off at the haymarket station. The room was quiet, comfortable and well equipped as you come to expect at Premier Inns but the outstanding thing at this one was the genuinely helpful and friendly staff. They must see thousands of guests but treat everyone as an individual and even better they were all local people with plenty of local knowledge. They helped us to use the local buses and helped with printing our flight boarding passes, all with a smile! Very refreshing.

Room Tip: Higher rooms at the front have great views.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 21 November 2013
Dear Claridgediane,

Thank you for your review of our Premier Inn. It’s so good to hear that you enjoyed your stay with us. Its so refreshing to hear how the team treated you. We hope to see you again soon!

Kind regards,

PP John Boswell
Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,734 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (413)
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English first
Millom, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 November 2013

From the minute we entered to the time we left everything was excellent! the staff were excellent from requests for more pillows, to where to catch buses from, nothing was too much trouble. Breakfast was excellent, plenty of choice as much as u wanted and extended times ( up til 10-30am!!) the bed was extremely comfortable and lovely pillows( the best ever in a hotel) and lovely crisp bed linen!
Although this hotel is big and in a busy area the lack of noise was amazing.
The room was big and even had a sofa , the bathroom was a decent size, and the shower was second to none, the only downer and this is not a complaint , the fan in the bathroom was a trifle noisy.
Location was superb, 10-15 mins walk from Princes street and all the buses!
All in all a most pleasing and pleasant stay and wont hesitate to use a premier Inn again.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anita R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 21 November 2013
Dear Anita,

Thank you for your kind review of our Premier Inn. Its great to hear such good feedback regarding our team. I am so pleased to hear that you found our beds to be so comfortable.
Thank you for raising the issues with the fan in your room, this has now been resolved.

Hope to see you again soon!

Kind regards,

PP John Boswell
Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, United Kingdom
Level Contributor
161 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

I booked the Premier Inn, Haymarket because it was one of the hotels available on their £29 a night room promotion. We stayed four nights - one night at the £29 rate and three at £35 per night.
I have to say that at that price, my expectations were not high.
How wrong I was. From the moment we arrived the reception staff were friendly, courteous, helpful and efficient.
Our room (305) on the third floor was spacious, comfortable and clean. I couldn't believe how little we had paid for such quality. The view was over a car park but it was quiet. The bed and bed linen were absolutely top notch. Tea and coffee making facilities were very welcome. If you needed an iron and ironing board there was a communal one available on each floor in a cupboard by the lifts.
The en-suite was a good size and also clean. The shower pressure wasn't the best but it was perfectly acceptable. The toilet was sometimes difficult to flush - on occasions requiring two or three flushes to clear it.
Two very minor issues were reported to reception - light bulb failed in en-suite and room not serviced when we returned to it at 3.30pm on our last day.
These issues were dealt with promptly, efficiently and courteously on both occasions. I have stayed in Hotels of all grades and the staff at this Premier Inn are up there with the best of them.
We first arrived at the hotel at about 6.30pm after a total of about 6 hours on a train. We were very tired and so we decided to eat at the Premier Inn restaurant.
The food and service was really good. We had the Chicken Makhani curry and a New Yorker Pizza. The food and wine was very reasonably priced.
The location of the hotel was very good. Although not right in the City centre, you could walk to the main shopping area of Princes Street within a 10 minute stroll. The Castle and Royal Mile were about a 20-25 minute walk. There are lots of restaurants within a 1- 5 minute walk of the hotel.
The all you can eat cooked buffet breakfast was good value at £8.25 each. Unlimited tea and coffee of a good quality from a Costa freshly ground coffee machine. Unlimited fresh fruit juice was also good quality. The back bacon and sausages were good and there were mushrooms beans, tinned and fresh fried tomatoes and hash browns. The fried eggs suffered by not being freshly cooked - they are never at their best from a buffet. However, if you wished, when you were being seated, you were given the option to have freshly poached or boiled eggs. Freshly made porridge was also offered.
Having read previous reviews about queues for the breakfast - I was pleased to see that in the lift there was a colour coded time chart to indicate which were the busiest times - what a good idea. We utilised that information and went for breakfast at 9.30am each day and never had to queue or wait for a table.
My only criticism of the breakfast is that the hot food items were just lukewarm, but I know it's difficult to keep food hot on a buffet without spoiling it.
That said, we enjoyed our breakfast experience - by the time we had had 2-3 mugs of coffee each and a couple of juices - we wouldn't be far off the £8.25 price at nearby cafe's. When you add on a full cooked breakfast price with toast on top of that you realise just what good value the Premier breakfast is. A cheaper Premier continental breakfast option was also available.

Well done Premier Inn Haymarket - you have won-over two customers who would heartily recommend you to others. If these standards are typical of Premier Inn nationally - I shall certainly look to book with them in future.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Arthur_Tash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Operations Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 20 November 2013
Dear Grubens,

Thank you for you kind review of our Premier Inn. Its great to hear such great feedback, I'm glad you enjoyed your stay with us and found us to be such good value. Please let me apologise for the few small issues you had, our team try very hard to ensure any unexpected issues that arise are dealt with as promptly and as smoothly as possible. I'm glad to hear you enjoyed the food from our onsite restaurant, The Makhani Curry is also one on my favourites.

I will ensure your kind words are passed back on to the team.

Kind regards,

PP John Boswell
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 November 2013 via mobile

Stayed Monday an Tuesday room great , bed great , great value for money .
Reception very good and only to willing to advise of places to visit and best routes to take (thank you so much john )
Try the breakfast was well worth the money and you can eat as much as you like

Stayed November 2013, travelled as a couple
Helpful?
Thank Davewoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Operations Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 20 November 2013
Dear Davewoo,

Thank you for your kind review of our Premier Inn. It was a pleasure to have you as our gusts and we will be looking forward to your next visit. Its so great to hear such good feedback regarding our team, I will ensure that this is shared with them.

Kind regards,

PP John Boswell
Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 November 2013

Excellent staff, Firm bed, Excellent food- splendid sirloin steak cooked just right. Super breakfast - tremendous choice- eat as much as you like. Good coffee too. I have mobility problems and the staff took a great deal of trouble to ensure that I had a very suitable room

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Operations Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 November 2013
Dear Tom M,

Thank you for your kind review of our Premier Inn. Its always great to hear about our guests experiences.
I am so glad that the team took good care of you during your stay; I must agree our breakfast is superb.

We hope to see you again soon!

Kind regards,

PP John Boswell

Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 13 November 2013

Stayed here for 2 nights. Good location, we walked to Princess street easily a couple of times and there are a number of nice restaurants and pubs just around the corner.

Parking is available for £8 a day and there is a decent sized bar area which seemed to be open til 1 most nights and food being served til around 10.

The rooms were clean and a good size and the staff were very helpful.

Only negative i would have is the lifts.
They didnt seem to work properly and we had to press the buttons 5 or 6 times before the lift actually went anywhere.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nottsgirl87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Operations Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 November 2013
Dear Nottsgirl87,

Thank you for your kind review of our Premier Inn. Its great to hear such positive feedback regarding our team. I'm glad you enjoyed our late night bar area.
Let me take this time to apologise about our lifts, they are used allot due to the amount of guests we have in our hotel. This issue was raised and is has now been sorted. Thank you once again for brining it to my attention.

Kind regards,

PP John Boswell
Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dumfries, United Kingdom
Level Contributor
334 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

Stayed for 2 nights, rooms nice although a bit to warm. Staff nice on check in, We were going to the Usher hall so it was handy as it was just round the corner. Not to far to walk into the main town centre.

Room Tip: our room faced the road so there was a little noise on a morning, we were on floor 3
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Northernlass13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarolDickson, Operations Manager at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 November 2013
Dear Northernlass13,

Thank you for your kind review of our Premier Inn. Its great to hear such positive feedback regarding the team as they all do work very hard to ensure that every guest is well looked after.

I hope you enjoyed the concert at the Usher hall.

Kind regards,

PP John Boswell
Carol Dickson
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Edinburgh City Centre (Haymarket)

Property: Leonardo Hotel Edinburgh City Centre (Haymarket)
Address: 1 Morrison Street Link | Haymarket, Edinburgh EH3 8DN, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#26 Family Hotel in Edinburgh
#36 Business Hotel in Edinburgh
#40 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): £
Hotel Class:3 star — Leonardo Hotel Edinburgh City Centre (Haymarket) 3*
Number of rooms: 282
Official Description (provided by the hotel):
Arts or culture? Sports, shopping, or famous festivals? It's all on offer at Leonardo Hotel Edinburgh City Centre Haymarket. Set in the heart of historic Edinburgh, you're just minutes from all the sights and sounds of this lively city. And if you're here to work, we're close to key business destinations like Edinburgh International Conference Centre, too. Be king of the hill at Edinburgh Castle. Let out your wild side at Edinburgh Zoo. Cheer on your team at Murrayfield stadium. And, if it's the right time of year, seek out the strange at the Fringe Festival, or join the party at Hogmanay. And when you're ready to recharge, our tasty restaurant, spacious rooms and extra-comfy beds will be ready to welcome you. ... more   less 
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Also Known As:
Premier Inn Edinburgh City Centre (Haymarket) Hotel Edinburgh
Edinburgh Premier Inn
Leonardo Hotel Edinburgh City Centre (Haymarket) Scotland

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