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“This was a midweek short break”

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Leonardo Hotel Edinburgh City Centre (Haymarket)
Ranked #93 of 150 Hotels in Edinburgh
Certificate of Excellence
East Yorkshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“This was a midweek short break”
5 of 5 bubbles Reviewed 9 May 2014

Everything was excellent. I could not fault the hotel in any way. there was only a slight noise from overnight traffic passing thew hotel. also, there was no noise from any noisy residents at any time. The staff were very helpful at all times.If it could be named as a fault, the beer was more expensive than I normally pay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gabby202202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 May 2014
Dear gabby202202,

Thank you very much for taking the time to review your stay with us at Premier Inn, Edinburgh Haymarket.

I'm really pleased you had such a great time with us and that you have struggled to find a fault with our hotel. Of course I am sorry that you had to pay slightly more than you would for a beer, although it sounds like you had a great time regardless.

Please be assured that I will be passing your comments on to all of the team and I'd like to thank you once again for your review.

I look forward to welcoming you back in the future.

Kind Regards,

Kieran Collins
Reception Shift Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 May 2014

Stayed over a two night break. Decided to stay at this one because of its parking facilities. Parking is very useful - £8 per 24 hours, although still expensive, you won't find cheaper in the centre of Edinburgh; car park wasn't secure as members of public would still be able to get in easily but there is CCTV cameras. If you're a keen walker and want to explore more of Edinburgh then it's in a ideal location.

I got put into a room on the same side as a busy main road, so vehicles engines and horns were very audible. Guests TV's downstairs were also very audible so indicates to me that floorboards of walls are very thin. Room was very basic for the price I paid (£68 per night), stayed in other premier inns for £25 for a room twice the size of that.

If you're travelling by other means than car and you want to stay at premier inn I would advise staying at the others ones in centre as prices do not vary that much and they look better maintained and the hotel isn't in the nicest part of town.

However, overall I still thoroughly enjoyed my trip.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 May 2014
Dear David R,

Thank you for taking the time to review your recent stay with us at Premier Inn, Edinburgh Haymarket.

I'm pleased you were able to take full advantage of our on site car parking facilities, which you highlight as being one of the cheapest in the city. Although the public, as with the majority of car parks in Edinburgh are able to walk into the car park, there are no through roads nor paths that would directly invite members of the public to walk through.

We have over 10 CCTV camera's with a direct link to our office that monitor the activity of our parking facilities and have staff in and around this area all day. With these measures in place our parking facilities are one of the most secure in the Edinburgh City Centre area.

With 282 rooms at Edinburgh Haymarket there are a variety of sizes our guests can choose from. Many guests arrive at our hotel and would prefer a larger room. When we are not fully booked, we are more than happy to move people to bigger or smaller rooms dependent on their needs and requirements. Please do not hesitate to ask at reception in the future should you wish to have a larger room.

All of our rooms are en-suite with bathroom and shower facilities along with heated towel rails in the bathroom. Each room is equipped with hair dryers, Flat screen televisions, telephones and tea/coffee making facilities. We also offer Irons and Ironing boards should guests require this. If you have ideas on how we can improve the basic provisions we provide please do not hesitate to contact me on teamleader.edinburghhaymarket@whitbread.com we take all feedback very seriously and try to enhance the experience we provide our guests wherever we can.

In terms of our location, Haymarket is an historic part of town with many hidden gems from the famous 1914 war memorial clock to the listed Victorian buildings and colony houses that attract a lot of attention and remarks from locals and tourists alike.

We are the most central of all Edinburgh Premier Inn's for people looking to take full advantage of Edinburgh as a whole with Murrayfield, Tynecastle and the Zoo to our west. Princes Street, Royal Mile, Parliament, Holyrood Palace and Castle to our East. Botanic Gardens and Royal Yacht Britannia to our south. We are also a 10 minute walk to the Scottish Museum of Modern Art and the Dean Gallery to our North.

I'm really pleased to hear that you thoroughly enjoyed your trip and I would like to thank you once again for taking the time to write your review.

Kind Regards

Kieran Collins
Reception Shift Leader
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Broxbourne, United Kingdom
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

arrived at 6 ish pm , very busy at reception, but the quickly moved and the staff were very efficient polite and curtious.did not get the deal we wanted on the internet, they would not match that.but overall very clean room.car park at the back was reasonable would go back but would book on internet first for a deal....good location to all the shops and castle..mr alex

Room Tip: all rooms are in gr8 positions..they are all quiet..
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alex r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 May 2014
Dear alex r,

Thank you for taking the time to review your recent stay with us at Premier Inn, Edinburgh Haymarket.

Thank you for your comments regarding the team, I shall make sure that they are passed on.

I'm sorry that we were unable to match the prices that you were given online. We always advise that checking premierinn.com for saver rates and deals is the best way to ensure the best possible price for your room. I'm please to see that you will be taking full advantage of our award winning website and booking system for your stay with us in the future.

If you would like to find out the various ways in which booking online can benefit you, please do not hesitate to contact me directly at teamleader.edinburghhaymarket@whitbread.com

Once again, thank you for your review and I look forward to welcoming you back in the future.

Kind Regards

Kieran Collins
Reception Shift Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrogate
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

Usual high standard of everything from premier inn,also only a 10 minute walk from princes street and or the castle.The parking may be limited but at only £8 per day a bargain and it is secure. The staff here were the friendliest people we met in Edinburgh.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fatbobHarrogate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 May 2014
Dear fatbobHarrogate,

Thank you for taking the time to review your recent stay with us at Premier Inn, Edinburgh Haymarket.

I'm pleased you found our location and parking ideal for your needs and that we have lived up to the Premier Inn standard you are used to.

I'm delighted that our staff were so friendly and that they had such a positive impact on your stay, I shall make sure your comments are passed on to the team.

I look forward to welcoming you back in the future.

Kind Regards

Kieran Collins
Reception Shift Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

Having stayed in Premier Inns across the UK, the rooms in the hotel, especially the bathrooms are getting a bit jaded. It is clean and the breakfast is really good with plenty of choice and friendly staff but some areas could do with a refurb. The staff are all helpful and local to Edinburgh We also ate in the restaurant one evening and the food was ok too.
Only one gripe and that was more to do with other guests (yes on a Tuesday night too!!) who made a racket at 2.00am disturbing the whole corridor. i told the receptionist after breakfast and she deducted one night from the bill. However, I have previously stayed in this hotel on a busy weekend and never experienced any issues.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheech2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 14 May 2014
Dear Cheech2014,

Thank you for taking the time to review your recent stay with us at Premier Inn, Edinburgh Haymarket.

I'm really pleased to read that you enjoyed our breakfast options and you found our staff to be friendly an helpful.

Should you ever have any issues regarding noise at anytime of the night in the future, please do not hesitate to call reception. We are on hand 24/7 to ensure you have a great nights sleep.

I look forward to welcoming you back in the future.

Kind Regards,

Kieran Collins
Reception Shift Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South East England
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 7 May 2014 via mobile

Stayed here over the May Day weekend, staff friendly, rooms what you would expect from Premier Inn and all was well until some idiot let off a fire extinguisher and set fire alarms off at 3am so everyone was evacuated on a Saturday night. The hotel were good to their 'good night guarantee' however and refunded us the nights stay without quibble the next morning, because of this we will continue to use Premier Inns as the guarantee is nice, but I would rather the type of persons staying here that are likely to annoy other residents were turned away in the first place. Sadly Edinburgh seems to be plagued with noisy and offensive stag and hen parties that even get to the out lying hotels. I would return, but probably mid week next time. I recommend the Zoo and Castle to visit, leave about 4 hours for each. Hotel is convenient for 100 air link bus from the Airport and only a 15-20 minute walk to the town centre

Stayed May 2014, travelled as a couple
Helpful?
1 Thank fluffyskulls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 9 May 2014
Dear fluffyskulls,

Thank you for taking the time to review your recent stay with us. We really appreciate all the feedback our guests give and it helps us to deliver great customer service in the future.

I'm sorry that your stay was interrupted by the fire alarm at the weekend. Regardless of the cause, it is important that the staff ensure the safety of our guests.

Like any major European capital city, Edinburgh has a rich, diverse and multicultural workforce and clientele. We are uniquely placed to understand that you cannot judge a book by its cover and as such focus on giving each guest the best possible experience. Because of this, we would never turn guests away from checking in unless they were showing signs of violence and or aggression towards staff or other guests. When a situation shows signs of disrupting other guests our staff are trained to handle this and I hope this showed during our recent evacuation.

I'm really very pleased to see that you are happy to stay with us again and I look forward to welcoming you back in the future, mid week.

Kind Regards,

Kieran Collins
Reception Shift Leader
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilmarnock
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

Location was perfect.This hotel is perfect if visiting Edinburgh and wanting to be in the heart of it.

Lenny Henry must have got the comfy bed as we certainly didn't get the "hypnose 1000 springs" as advertised.
Fire alarm going off didn't help at 3am but not hotels fault.

Great staff and yummy breakfast.

Would stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranCollins, Reception Shift Leader at Leonardo Hotel Edinburgh City Centre (Haymarket), responded to this review, 9 May 2014
Dear Caroline B,

Thank you for taking the time to review your recent stay with us.

I'm really pleased that you enjoyed the central location of our hotel, it is one of the major assets that guests comment highly upon and I'm glad this was the case for you.

With over 50,000 rooms throughout the UK and Ireland, the majority of Premier Inn's now have a full compliment of Hypnos beds, with all new sites opening with them as standard. Haymarket has been in operation for over 16 years and as such our installation of Hypnos beds are being introduced in phases.

I'm sorry that your stay was interrupted by the fire alarm at the weekend. I'm really please you found our staff great and that we have our guests safety at heart when evacuating the hotel. I shall pass your comments regarding the yummy breakfast on to our kitchen crew who will be happy to hear you enjoyed it.

I look forward to welcoming you back in the future,

Kind Regards

Kieran Collins
Reception Shift Leader
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Edinburgh City Centre (Haymarket)

Property: Leonardo Hotel Edinburgh City Centre (Haymarket)
Address: 1 Morrison Street Link | Haymarket, Edinburgh EH3 8DN, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#26 Family Hotel in Edinburgh
#36 Business Hotel in Edinburgh
#40 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Leonardo Hotel Edinburgh City Centre (Haymarket) 3*
Number of rooms: 282
Official Description (provided by the hotel):
Arts or culture? Sports, shopping, or famous festivals? It's all on offer at Leonardo Royal Hotel Edinburgh. Set in the heart of historic Edinburgh, you're just minutes from all the sights and sounds of this lively city. And if you're here to work, we're close to key business destinations like Edinburgh International Conference Centre, too. Be king of the hill at Edinburgh Castle. Let out your wild side at Edinburgh Zoo. Cheer on your team at Murrayfield stadium. And, if it's the right time of year, seek out the strange at the Fringe Festival, or join the party at Hogmanay. And when you're ready to recharge, our tasty restaurant, spacious rooms and extra-comfy beds will be ready to welcome you. We offer 15 accessible rooms for people with disabilities. ... more   less 
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Also Known As:
Premier Inn Edinburgh City Centre (Haymarket) Hotel Edinburgh
Edinburgh Premier Inn
Leonardo Hotel Edinburgh City Centre (Haymarket) Scotland

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